Payments
If you are working JPM lockbox and receive a check payment from SHI what should you do?
Apply to the customer card, attach images of check and remittance to payment, and alert mgmt.
If a company wants to update their billing contact on file, please list all the places this need to be updated.
1. SF account page
2. NS cust card
Where do you send a PO that a customer has requested a signature on?
Legal team
At how many days past due does the "Final Notice" dunning automatically go out to the customer?
90
True or False: A Turtle is considered a reptile
True
If you receive a payment that you have determined is for Accounts Payable what should you do?
Submit a JE request, reason - AP reimbursement and upload check image and backup docs make sure account number is included.
You receive an email from legal asking if a customer owes us any money or has any open invoices. What does that usually mean?
This customer is in Bankruptcy
True or False: If a customer does not want to email their remittance info for their refund we can just verify verbally over the phone and that is good enough.
True
At how many days past due does mgmt send the customer a legal letter of non payment?
&
true or false: You can still collect on an account after the legal letter has been sent.
100, true
What is the largest organ in the human body?
Skin
Where should you check on the payment to make sure your credit card payment has gone through successfully?
under payment method tab: auth code and P/N reference number as well as "Operation successful" message
If you receive an email from an end-user asking why there is a non-payment banner in their console what should you say?
Direct them to their reseller partner for more information.
What is your target phone call goal for OKRs for the quarter?
300-500 calls per quarter
After how many days past due is a phone call REQUIRED on each collection attempt?
7 days past due
Do fish have eyelids? Yes or no
No
You are applying a virtual cc payment and you notice the amount is more than the invoice amount resulting in an overage of more than $10. What do you do?
Do not apply the payment. Reach out to the customer and ask them to edit the payment amount to match the invoice.
When should you put an email in someone else's folder as opposed to working it yourself.
If it's something they have been working on in depth or if they request to have that email thread back.
Please list 3 documents that must be attached to the consultant deals smartsheet when adding a new deal
1. Lead form
2. W9
3. Invoice
4. Signed Quote
If a customer is going through financial hardships what options should be explored and APPROVED through sales?
Payment plan, due date extension
Which company is the world's largest toy distributor?
McDonalds
If you receive a payment from a customer who has been sent to collections who needs to be alerted?
Notify Marissa
Please give 3 examples of emails that would go into the "portals" folder.
1. Tax Cert
2. Verify Bank info inside a Portal
3. Upload an invoice into a portal
Please list one way to confirm if a short pay is due to WHT
1. Look at previous invoices and see if a CM is applied for wht.
2. Google the country's wht rate to see if it matches short pay amount
3. Read through previous user notes
You are on 60 day dunnings. A customer stated via email they will pay this invoice at the end of the week. Should you place them on credit hold? Why or why not?
Yes. If we do not have an official remittance advice or check details proving payment is on the way the customer goes on CH.
There are 10 human body parts that are only 3 letters long. Name 5.
1. Hip
2. Lip
3. Gum
4. Toe
5.Jaw
6. Rib
7. Ear
8. Eye
9.Arm
10. Leg