Emotional Vocabulary
What is the term for a feeling of great joy and contentment often expressed with a smile?
Happiness
What is the first step in problem solving?
Identifying the problem
What are two things that you do to start or end a conversation?
Introductions/Greetings and Farewells
What is assertiveness?
The skill of being able to stand up for yourself or others in a calm, positive way.
What is verbal communication?
Communication through speech and verbal context
What do we call the state of feeling afraid or anxious due to a perceived threat or danger?
Fear
What's the second step in problem solving?
Brainstorming solutions
How should you use to speak with someone?
Using polite language
Name a few benefits of assertiveness
Gain self-confidence and self-esteem
Gain a sense of empowerment
Understand and recognize your feelings
Earn respect from others
Improve communication
Create win-win situations
Improve your decision-making skills
Create honest relationships
Gain more job satisfaction
What type of communication involves body language, facial expressions, and posture?
Nonverbal Communication
This feeling is a mix of happiness and sadness, often experienced during a farewell or nostalgic moment
Bitter-Sweet
The third step in problem solving?
Making a decision
What are three things that a rational conversation should have?
A topic, turns for speaking, and lack of overspeaking
How do boundaries help with assertiveness?
It helps you stand up for yourself, and helps you see any limits that you have.
Why are listening skills important for communication?
It helps build relationships, start conversations, understand one's feelings, and can help solve problems.
What is the state when we feel upset because something we wanted to happen didn't occur?
Disappointment
The second to last step in problem solving?
Acting on the solution
What is the best way to interact with someone?
With kindness and respect
Why is conflict identification important?
It helps you know WHEN to stand up for someone or yourself, and can resolve the conflict with assertive skills.
How does written communication work?
By putting thoughts on paper, expressing emotions through writing, and conveying information effectively.
What is the emotion that makes someone very energetic and/or make them feel like they can do anything?
Exhilaration
What's the final step in problem solving?
Sharing your solution with others
What is essential for social etiquette?
How does confidence help with assertiveness?
Confidence acts as a type of "fuel" for assertiveness, and can help lead to its benefits.
What form of communication forms friendships and healthy relationships through effective communication?
Interpersonal Communication