Security Verification
This person can only make a payment on a policy once verified
What is we will take money from ANYONE?!?!
$$$$$
CL - Security Verification Matrix - Service (sharepoint.com)
This Team Member is also openly in the photography business
Who is Brian Tuft?
This chart is where you would look in order to see how long it is taking processing to finish requests
What is Days to Process or Processing Inventory?
Resource Planning News and Guidelines - Daily DTP (sharepoint.com)
This type of specialist are the only ones who can revise and bind all Direct rewrites.
Employee Resource Group abbreviation
What is ERG?
Get Involved - gi-erg_2022_erg_annual_report 3_16.23_accessible.pdf - All Documents (sharepoint.com)
"I would love to assist you but, in order to do so, I need both your first and last name. Please call back when you are able to provide your full name. Thank you." The previous is the suggested scripting for this situation
What is when the caller still does not provide their first AND last name after asking again
CL - Security Verification Matrix - Service (sharepoint.com)
This is the first day, including the exact time during that day, of Fall, in 2023.
What is Saturday, September 23, 2023 at 2:49am?
The amount of power units in order for the call to be transferred or quoted by the Fleet department
In order to verify if someone has rewrite authority a Progressive representative would follow these steps
What is:
CL - Agent Marketing Home Page Guidelines (sharepoint.com)
The webpage and link in order to have ERG time scheduled into your Verint
What is the Schedule Flexibility Form Link under Resource Planning?
https://progressiveinsurance.sharepoint.com/:w:/r/sites/ResourcePlanningNewsandGuidelines
Unlisted Spouse caller type applies to which organization type
This benefit is provided to all employees and anyone in your household and any adult children up to age 26, even if they don't live with you, regardless if you do or do not have Progressive health plan or not
What is EAP (Employee Assistance Program)
Use the following guideline to help see which way you may need to go in order to utilize these free benefits!!
Health Benefits and Wellness hbw-mental-emotional (sharepoint.com)
The operating hours for Service side of the Business Insurance Team (BIT) (aka: Progressive Advantage Agency)
What is....
Service
M-F: 8:30am – 7:00pm (ET)
Sat: Closed
Sun: Closed
Closed on all major holidays
CL - Phone Numbers (sharepoint.com)
If a policy indicator is placed on a policy while doing a rewrite, the following will also need to be placed on the policy.
The individuals who are eligible to attend an ERG
Who are all Progressive people to use as resources for assisting individual development and providing additional communication opportunities between individuals, outside community resources and Own company leadership?
Get Involved - gi-erg_2022_erg_annual_report 3_16.23_accessible.pdf - All Documents (sharepoint.com)
The type of the requester that needs to verify phone number on the policy
The member of leadership that began their career at Progressive in 1990 in customer service as a management trainee
Who is Karen Bailo-Commercial Lines Group President?
About Progressive. Executive Leadership (sharepoint.com)
The body code 08 references this type of vehicle
With the exception of California and Louisiana, if the original policy had a radius of #___ miles, than it can be rewritten with the same #___ mile radius.
The state that has the highest total ERG Membership
What is Ohio with 6277 members?
Get Involved - gi-erg_2022_erg_annual_report 3_16.23_accessible.pdf - All Documents (sharepoint.com)
The following is what you would enter in which type of scenario :
Type: Documentation
Subtype: Other
Text: Internal Call. (Include requestor's name, job title and network number, as well as information requested).
What is
"Any Other Progressive Employee" Requests
CL - Security Verification Matrix - Service (sharepoint.com)
The date of the fourth celebrated holiday that Progressive recognizes in the 2024 calendar year will be
The Four Cornerstones of Progressive
The text that need to be written in the new note on a new policy that has been through a rewrite.
What is:
1.) Reason that policy was rewritten
2.) Old policy number
3.) Money moved (if applicable)
CL - Rewrite Bind (sharepoint.com)
The abbreviation DAWN ERG stands for
What is Disabilities Awareness Network?
Get Involved - gi-erg_2022_erg_annual_report 3_16.23_accessible.pdf - All Documents (sharepoint.com)