SMB Support 2

Know your Management team

100

Originally from Erie, PA

Marci 

200

I rescued a pet squirrel

Alexis 

300

I am an amateur chef and loves to make beef wellington

Shawn 

400

I have a pet chinchilla named Cheesecake

Jen

500

I was a DJ before coming to D&H

Brittany 

FORMS

100

this is the form you complete when you have a Cisco order with a Deal ID or ESTIMATE 

Cisco SmartSheet 

200

An order was billed on the wrong account shipped from stock which form do i use.

RDR's and Factory Direct Billing Errors

300

This is the report you get when the warehouse is unable to ship an item

 SNA Stock not available

400

You have reached out multiple times to an internal team trying to get a response, with no replies, what form do you fill out.

SMB Customer Escalation

500

A customer was charged freight, and it should have been free ground freight. what form do i use 

AC/AB Additional Credit/ additional billing 

WARRANTIES

100

Support team uses Decisions for this vendor to submit a warranty request 

HP 

200

If you have a Dell warranty with more than 3 serial numbers who do you email

Warranty desk  [e-mail]

300

You can add the serial numbers to CCA for these 2 vendors and they will process the warranty for you.

Dell and Lenovo 

400

This vendor requires you to complete an excel spreadsheet, if you have multiple serial number, you must complete all columns for each serial number

Microsoft Surface 

500

For this manufacturer you need to submit the WEP Form

ASUS

D&H HODGE PODGE

100

This excel document you should be utilizing for all your FD orders

FD Order log

200

When asking for an exception to be hit, what information should you provide? 

Zone and order number 

300

Explain how to add a reseller freight account to a single order

Footer, freight, rate, enter in freight billing account

400

Name 3 vendors with self-service portals for tracking, and or serial numbers 

APC, HPI, HPE, Lenovo, Cisco, Eaton/Tripplite, Dell, Viewsonic

500

You need to do this BEFORE cancelling a CA order

Have the PO voided (by DFT or License desk)

ORDERS

100

A reseller on wire terms can pay with which term types?

Wire terms 

200

EFT is an acronym for 

Electronic Funds Transfer 

300

To Load a rebate for the SAME item from multiple branches, what is updated in Rebate Entry screen. 

 Example: 3 units from CA  and 4 units from PA 

Increase the quantity to the 1 more than the quantity needed on the order.  

Example 7 units needed.  request would be for 8 units.

400

Name the 2 item Status for EOL/ no longer carried here at D&H

5 & 7

500

D&H PO's have a Letter at the end what does the letter represent? example 123456L

The branch the FD order was placed out of 

H- Harrisburg

L- Fresno

A- Atlanta 

C- Chicago