ACCOUNTS
Which view will show you all accounts that a member would see if looking in v7 of the mobile app or online banking?
Active View
Which button do you press to add another member's accounts to the transfer screen?
Manage Accounts
What is the first option when you open the Cards screen in OneView?
Freeze Cards
Why is Navy Federal transitioning from v6 to v7?
To improve the member's experience
In OneView, where can you see the total amount of cash a member has?
Top right hand corner of Accounts tab.
Which tab is opened once you click "Make Payment" on a lending product?
Move Money
What button takes you to the transfer screen?
Start Transaction
How many months are currently accessible for account statements in OneView?
36 months
How should we refer to the new Omnichannel platform when speaking with members?
Refer to it as the "New Online Banking"
https://myenet.nfcu.net/content/eNet/en/home/MCM/digital-banking/online-banking-v7/v7-migration-faqs.html
Past due and overdrawn accounts that are in collections will now be displayed where?
At the top of the Accounts page
Which accounts display pending transactions?
Checking and Credit Card Accounts
What is the cutoff time for transactions to post on the same business day?
8:30 PM EST
Inactive cards will display with what icon over the card?
Activate
Members can submit feedback on the new v7 where?
Through their e-message center.
How do you pull up a member in OneView?
Currently, load member profile in USD and then open OneView
Which button should you press within the transaction history screen that allows you to search for a specific transaction?
FILTER
What happens if future-dated transactions are set to pull on a non-business day?
The transaction will post on the following business day.
What screen loads whenever you click into a Card?
Card Management
OneView feature release information is shared via the HotSheet how often ?
Every 2 weeks
This was created to allow you to share your personal experiences and any potential technical challenges you experience with OneView...
The OneView Feedback Survey in USD
Where can you find the full account and routing number for a specific account?
Show Details
What is different about the transfers screen in OneView vs. USD?
"To" and "From" are switched.
What 4 functions can you currently perform for card services through OneView?
Activate, Freeze/Unfreeze, Dispute, Change Pin
What is one benefit of Omnichannel?
Will accept: Unity, Consistency, Integration, Simplicity, One Stop Shop, etc.
What year is v7 expected to be fully available on every platform to all employees and members?
2024