ACCOUNTS
MOVE MONEY
CARDS/
STATEMENTS
OMNICHANNEL
MISC
100

Which view will show you all accounts that a member would see if looking in v7 of the mobile app or online banking?

Active View

100

Which button do you press to add another member's accounts to the transfer screen?

Manage Accounts

100

What is the first option when you open the Cards screen in OneView?

Freeze Cards

100

Why is Navy Federal transitioning from v6 to v7?

To improve the member's experience

100

In OneView, where can you see the total amount of cash a member has?

Top right hand corner of Accounts tab. 

200

Which tab is opened once you click "Make Payment" on a lending product?

Move Money

200

What button takes you to the transfer screen?

Start Transaction

200

How many months are currently accessible for account statements in OneView?

36 months

200

How should we refer to the new Omnichannel platform when speaking with members?

200

Past due and overdrawn accounts that are in collections will now be displayed where?

At the top of the Accounts page

300

Which accounts display pending transactions?

Checking and Credit Card Accounts

300

What is the cutoff time for transactions to post on the same business day?

8:30 PM EST

300

Inactive cards will display with what icon over the card?

Activate

300

Members can submit feedback on the new v7 where?

Through their e-message center.

300

How do you pull up a member in OneView?

Currently, load member profile in USD and then open OneView

400

Which button should you press within the transaction history screen that allows you to search for a specific transaction?

FILTER

400

What happens if future-dated transactions are set to pull on a non-business day? 

The transaction will post on the following business day. 

400

What screen loads whenever you click into a Card?

Card Management

400

OneView feature release information is shared via the HotSheet how often ?

Every 2 weeks

400

This was created to allow you to share your personal experiences and any potential technical challenges you experience with OneView...

The OneView Feedback Survey in USD

500

Where can you find the full account and routing number for a specific account?

Show Details

500

What is different about the transfers screen in OneView vs. USD?

"To" and "From" are switched.

500

What 4 functions can you currently perform for card services through OneView?

Activate, Freeze/Unfreeze, Dispute, Change Pin

500

What is one benefit of Omnichannel?

Will accept: Unity, Consistency, Integration, Simplicity, One Stop Shop, etc.

500

What year is v7 expected to be fully available on every platform to all employees and members?

2024

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