Health Terminology
Permanent Kidney Failure
End Stage Renal Disease ESRD
Where customers make the call
Inbound
Two types of claim form is??
CMS-1500 & UB-04
What is the plural of child?
Children
How many possible futures did Dr. Strange see in Infinity War?
14,000,605
The date that health plan coverage takes effect.
Effective Date
These areas identified by organizations as being critical to their successful performances.
KPIs
What do you use to cut paper
scissors
Name 2 countries that begin with the letter I
Ireland, Iceland, India, Israel, Iraq, Iran, Italy.
What is the final game of the Tri-Wizard Tournament?
The Maze
A printed form furnished by an insurance company to assist patient in substantiating proof of loss.
Claim Form
The time in seconds agent puts a caller on.
Hold Time
What has many keys but can't open a single lock?
A Piano/Keyboard
What is the setting of the story?
The time and the place the story happened
Which Weasley twin died in the second battle of Hogwarts?
Fred
It's any added benefit the member wishes to have.
Rider
The sum of the average talk time, hold time and the average wrap for specified period
AHT
The nine-digit number use to identify a provider.
Provider Tax ID
What kind of animals is Abu in Aladdin?
A monkey
Which character gave Nick Fury the idea of The Avengers Initiative?
Captain Marvel
Have to get recommendation from the Primary Care Physician before going to a specialist.
Referral
The advocate makes these calls.
Outbound
I am a 6-letter word, and my name also refers to a big bird that can't fly. What country am I?
TURKEY.
What was special about Rapunzel?
Her long hair
Which of Luke's friends gets frozen in carbonite in Empire Strikes Back?
Han Solo