Let's show some etiquette
The phone rings when you are helping a patient at the window. What should you do?
What is Excuse yourself politely and answer the call.
List 3 concerns of using a cellular device in the workplace/clinic
What are:
HIPAA Violations
Privacy concerns
Source of contamination
What should you do in order to have the best shot at a job when you go to your interview
What is:
Arrive 1015 minutes early
Dress in appropriate business attire
Be enthusiastic, positive, professional and friendly
Ask questions related to the office and position
Get rid of any gum or mints in your mouth before entering the room.
The time to be given access to office manuals and procedures is
What is during orientation
Federal Fair Labor Standards Act regulates
What is minimum wage
A patient calls for medical advice, you should
What is get the patient information and send it to the physician for review
Devices that protect an organizations network from intruders are
What are firewalls
What should you NEVER do during an interview
Leave your phone on or answer any calls or texts
Be late
Talk negatively about a former employer
Bring your children or anyone with you
When should a patient be informed of a relocation of the facility?
What is as soon as you know when it will happen
Used to verify a persons right to work in the US
What is the I-9 form
How long does it take for a person to pick-up how your attitude is from your tone
What is 10 seconds
Never send a fax without a
What is a cover page
You should never be asked what in an interview
What is your pronoun - Mr. Mrs. Miss, etc.
What are some ways for management to keep employees motivated
What are:
Recognition
Foster "ownership" in their performance and job
Use specific goals and measurements for rewards
A probationary period is
What is a period of time where the employer makes sure the employee is right for the job
What should you never say to a patient that is wanting to speak with the physician
What is the MD is busy right now.
Best practice is to do what with your mobile phone when at work
What is put it away during working hours
What are the main reasons to send a follow up letter after your interview?
What are:
Courtesy
Make you look better to the interviewer
Address anything that may have been brought up in the interview or add additional skills or information.
If a manager has to terminate an employee the most likely reason would be
What is the employee not to perform job duties correctly
Given to you so you can file your taxes - Shows a summary of all earnings
What is a W-2 Form
True or false: When talking on the phone you should remain expressionless
What is False
What are some best practices for safe computer use
What are:
Use encryption
Using passwords
Backing up data
When completing an application for a job what should you do
What is:
Make sure all information is complete and accurate.
Do not leave any blanks
Follow ALL directions thoroughly
As a manager you may work directly with the physician during what occurences
What are:
Hiring disciplining and terminating employees
This person keeps track of all PHI in an office
Who is the security officer