Troubleshooting tools
When we ping a site and we only some pings back what would the loss of pings be called?
Packet loss
What is the name of the device Hughes provides for wireless transports
Cradlepoint
What tier of support is sonic
tier 3
What is the document/form that is created for dispatches/installs
FSO
Which company's slogan is "You're in good hands?"
Allstate
Customer asks us to check if we see a specfic MAC address connected to the network what tool do we run ?
ARP table
Name 4 devices that we can run tools/ping on
wireless modem, all routers HR4700 and Fortigate and velocloud. VSAT modem. switchs, APs
When a sites router goes down and we get an alert what is that alert called ?
PAM
What is the section in salesforce we click on to get to AWMS. NMP. or VOIP portal
CSR tools
What does SPF in sunscreen stand for?
Sun protection factor
What does NCM stand for ?
Network cloud manager
What is the name of the account number we use for the NAP
NAP key/ circuit ID
What is it called when a customer manages there own transport
BYOB
What are 5 of the 7 tabs we use in account 360 ?
asset hierarchy, open activity, account history, location 360. attachments, knowledges articles. troubleshooting tools
What year did Facebook first launch?
2004
What does the acronym ARP stand for
address resilution protocal
What are the names of the two POS systems we give static IPs too
Gilbarco and verifone
What is the Job title of the person who over sees a cusotomer (such as soinc)
PM/ Program manager
What is the name of the software/virtual hardware of the HR4700
Core 2 or acceleration appliance
What artist has had the most songs hit the top 10
Drake
What is the button called that will reboot a VOIP line inside the BRT portal
Bounce the line
What is the brand name of the WIFI APs we offer
Aruba
What is the KB name for NPK sites
DOI, the department of the interior
What is the name of the stat we look at for the alignment of a dish
SQF
What is the national sport of Canada?
Lacross