Follow-Up Frenzy
The intervals which Post-Employment Follow-Ups are conducted.
What are 30/90/180/360 days
What is 12
A Specialist must submit a completed event AAR to their manager within __ days following the completion of the event.
What is 5 days
The Case Status used where services will be provided but there is less need for frequent interaction with WR/FSM.
What is On-Hold
The tool used to request approval for a new employer account.
What is Chatter
The action and reason taken when no response is received from a WR/FSM after 10-business days and two attempts to connect on a Specialist’s active caseload.
What is close the case as non-responsive
This constitutes a "Program Engagement" in the WtoW case management process?
What is a two-way interaction with a service provided
Coordinators will use this campaign status, Fully Completed – Not Invited, which indicates this process has occurred.
What is coordinator bypass has been approved and documents have been received from Wr/FSM
The individual responsible for GIK documentation after an Egift card has been sent to a WR/FSM.
Who is the Manager
The program status used when a WR/FSM has accepted a new job.
What is Employment Pending
A two-way interaction with an open/active case should be made at minimum every _____days.
What is 14
Every contact and attempt to contact with WR/FSM must be documented in the WtoW case as this.
What is an interaction
The Campaign status used by Specialist’s prior to their event.
What is planning
Type(s) of criminal background convictions that will pause a case from going forward.
What are felonies & violent misdemeanors
This closed case reason is used by specialists after placing a WR/FSM and then opening a new WtoW case.
What is Services delivered.
This Salesforce field is updated at each post-employment interval or when a Specialist becomes aware of the WR/FSM's current employment status
What is Sustained Employment
These are the 2 documents a Coordinator must receive before a case can be transferred to specialist.
What is the Discovery Worksheet & Resume/Resume template
The event management tool replacing CVENT.
What is Blackthorn
This closed case reason is used for active duty WR’s with over 6 months from separation date.
What is Interested-Not Avail
Name of the provider that WtoW uses when receiving relocation assistance.
Who is Suddath
A Coordinator is expected to make their initial outreach to a new referral case within this time frame.
What is 3 business days
The number of “service provided” options available to select from in the WtoW case.
What is 8
After a WR/FSM’s 3rd no-show to an event, the event POC is responsible to do this next.
What is Wellness Check-In call
These are the 5 phases of services when conducting a program introduction.
What are Discovery, Resume Review, Job Search, Interview Prep, Job Placement
When completing the two-way interaction to document an employed case, these four details must be included in the interaction.
What is Company name, job title, start date, annual pay