Enrollment
A customer must use _ characters when creating a passcode during enrollment.
What is 8-20?
How Customers Enroll in Online Banking (WEB) - Online/COR Support/MTG
During the Digital Wallet Authentication, a caller must provide their full name and their _
What is card number?
Digital Wallet Authentication - Online
A companies _ has full access to manage abilities of the WBB account
What is a the Admin?
For a relay call, you would _ authenticate the caller
What is enhance?
Business Authentication - Bus
You can access Relationship Manager from this location
What is The Contact Center Resource Center Page
How to Log On/Log Off/Reset Password in RM - Online/COR Support
This type of enrollment allows immediate access to the online account
What is Auto Enrollment?
How Customers Enroll in Online Banking (WEB) - Online/COR Support/MTG
How many bones do sharks have?
What is none?
This option is a available online to Business customers to view their payments made to merchants or different internal accounts
What is Payments and Transfers?
How Customers Transfer Funds Between M&T Accounts in Online Banking (WEB) and Online Banking for Business (WBB) - Online/COR Support
and
Online Banking for Business
A Business caller must provide their full name, business card or account number, full tin or ssn, business name and _ if they're the Admin.
What is their User ID?
Business Authentication - Bus
This tab should be selected to verify account permissions such as whether or not the User is authorized to view transaction history.
What is account permissions?
View User Account Permissions in RM Misc Screen - Online/COR Support
A customer can enroll in Online and Mobile Banking between these hours
What is 8:00am-10:30pm?
How Customers Enroll in Online Banking (WEB) - Online/COR Support/MTG
If you are activating a card for_ and a pop-up message titled Warning: Suspected Fraudulent Provisioning appears
What is Apple Pay?
How to Activate Token for Digital Wallet in Token Lifecycle Management (TLCM) - Online/COR Support
This allows an Admin to add their online personal accounts to the WBB accounts with one single sign in.
What is Personal Account Integration (PAI)?
WBB Personal Account Integration (PAI) - Online/COR Support
This piece of identity cannot be provided by a customer to have a banker look up their account.
What is a Social Security number or Tax Id Number?
WBB Online Banking for Business Authentication - Online
This tab allows you to view online banking activity
What is the Voyager/Logs screen?
Logs Screen in RM Voyager Screen Options - Online/COR Support
There are only two customer account types that you are permitted to provide the customer with their account number verbally
What is a Mortgage and Installment Loan?
When to Provide Account Numbers - All
Daily Double
This system is used to activate a token
What is Visa Online?
How to Activate Token for Digital Wallet in Token Lifecycle Management (TLCM) - Online/COR Support
Company employees that cannot place a stop payment on paper checks however, they can place stop and refunds on bill payments if access has been granted.
What are Sub-Users?
WBB Sub-User Account Information Matrix - Online/COR Support
When there is a Voice Print on a Business name for a non sole proprietor, you must notify _
What is a Supervisor?
WBB Online Banking for Business Authentication - Online
Pickles start out as which vegetable?
What is a Cucumber?
During a Manual Enrollment, a customer cannot complete the process until they receive
What a temporary passcode?
This path allows a customer to add their plastic without having to contact M&T
What is a Yellow Path?
How Customers Provision M&T Plastic to Digital Wallet - Online/COR Support
Daily Double
The form used for customers with multiple TINs.
What is a BR-1016?
Online Banking for Business
If an Online Banking Customer or Online Banking for Business Administrator reaches out to the Contact Center to obtain their User ID, you must verify their email address and complete the
What is the Step-Up Authentication?
How to Handle a Forgotten User ID - Online/Retail Spec
If you are locked out of RM, you should contact
What is the M&T Tech Desk?
How to Log On/Log Off/Reset Password in RM - Online/COR Support