Contact
What is the required method of initial contact with a warrior or family member seeking WtoW assistance
What is phone
Every contact and attempt to contact the WR/FSM must be documented in the WtoW case as an
What is interaction
New employer accounts are created by selecting ____ tab on Salesforce
What is Accounts
Minimum amount of program introductions coordiantors are responsible for conducting during the week
What is 4
Wr/fsm confirmed that they have started working
What is a placement
Two-way interactions must be made every
What is 14 days
Post-employment follow-ups are conducted every
____,____, _____,____ days
What is 30, 90, 180, 360 days
Program status used when a warrior states they received an offer but have not started
An optional document that a WR/FSM should have completed before the 1st discovery call with a career coach.
O*Net
Risesmart resumes are completed within how many business days?
What is 5-7 business days
To participate in the WtoW program, the WR/FSM must complete (unless by-pass is requested)
What is program introduction
Selected when WR/FSM is introduced to various job boards and taught how to optimize its utility
What is job lead
Used when the WR/FSM is employed and all post-employment follow-up interactions have been completed
What is services delivered
What is the name of the software that the WR/FSM will use to register a time to attend the program introduction?
Oncehub
Required documents coordinators must receive in order to transfer a case over to a career coach
What is discovery sheet and resume/template
If the start date is more than two weeks out, two-way Interactions with WR/FSM should continue to be made a minimum of
What is 14 days
Coaching to prepare the WR/FSM to build and leverage professional networks to assist in obtaining employment.
What is Networking Prep
A two-way, ever-evolving conversation related to the employment journey of the WR/FSM
What is Discovery
Once a WR/FSM attends a WtoW Program Introduction, the Coordinator will update the program status to?
What is Documentation
Connections to organizations or programs that provide relevant education to assist in obtaining employment.
What is training resources
Closed case reason selected after having established contact with wr/fsm and they have not responded to any outreach
What is non-responsive
Closed case reason used when WR/FSM requires education/training before seeking employment
What is not ready
Can be requested when two cases are employed part-time simultaneously
What is survey opt-out
Name 2 employment cycles the WtoW Coordinator will use during the Program Introduction.
What is?
Once a WR/FSM attends a Program Introduction how is it marked in the campaign?
What is Partially Completed