QCI's
KPI's
Top Performing Hospitals
AAHA Chart of Accounts
Start with Why
100

These statistics gives us a way to measure key aspects of our business like laboratory, radiology and wellness

What is Quality of Care Indicators?

100

This information helps us benchmark key aspects of our practice

What is a Key Performance Indicator?

100

This is the average DVM production per year, per FTE DVM

What is $564,000?

100

This is the number series for Revenue accounts

What is 5000?

100

These are the key elements of the golden circle in order

What is first why, how and what?

200

We use these two numbers to calculate QCI's

What is production divided by opportunities (invoices)?

200

This report is a summary of practice financials for a specific period of time.

What is a profit and loss statement?

200

Name the 2 things impact Gross revenue the most

What is volume and ADT?

200

This is the number series for expense accounts

What is 6000?

200

These 3 things describe a why leader

What is an optimist, futuristic and imagines possibilities?

300

 All items on the invoice are calculated for this QCI

What is dental QCI? 

300

This figure represents the income coming into the business before expenses 

What is Gross Income?

300

What is an average practices net income?

What is 10%?

300

This is the number series for Labor expenses

What is 7000 series?

300

These 3 things describe a How leader

What is practical, realistic and focused on processes?

400

Calculating QCI's is the initial step in the process.  What is the other?

What is talk to my medical team coach? 

Also accept

What is collaborate and get tips and tricks from fellow veterinarians

400

Average practice COGS is 27% of gross.  What is BHC target?

What is 22%?

400

If doctors diagnose, treat and prescribe.  Technicians should do this.

What is use their education and license?

400

These 4 things are included in payroll expense

What is wages, payroll taxes, benefits and meals?

400

This level of understanding in the Limbic brain associates with feelings, trust, loyalty, drives all behavior and decision making

What is the Why level?

500

EBITDA stands for this

What are earnings before interest, taxes, depreciation and amortization?

500

The national average for payroll is 48%.  What is BHC's target for payroll?

What is 38% of gross income?

500

The staff controls the flow of the day and appointment schedule

What is leveraging our team?

500

Production compensation, management compensation, ROI and Rent are all ways do this in a veterinary practice.

What are the ways to compensate practice owners?

500

The level of understanding in the Neocortex level that associates with rationale, analytical thought, facts and figures, does not drive behavior

What is the What level?

M
e
n
u