TalkDesk
What do you have to select when logging out?
Initials
Where you find Payment Info
Customer page
NTQ - no restrictions
8am -8pm
ASAP service fee.
$89
1 ac, 1furn, 1ep, 1wh
$16.50 monthly
$248 annually
Where do find calls that were graded?
Observe AI
Page not used in CED.
Schedule,
Accounting,
Purchasing
AM
8am - 12pm
Non- ASAP regular hours
$99
no cost difference
What action performed when transferring?
Consult
Tags added to both job and Location page
Do not Text, No Promo Text, Agreed to Text
PM
12pm-4pm
weekend and after 6pm.
$129
1 additional air conditioner
$124 annual
$8.25monthly
Name 3 Dispositions.
Booked, not Booked, no availabilty
existing customer, etc
True or False-
You can use "and" when adding an additional contact.
False only use &
Recalls ( as of 9/7/2023)
NTQ- 8-8, if am requested 8-12. if pm is requested 12-4.
Holiday
NON- ASAP-$229
Commercial ASAP
We do not handle in CED- Goes to Megan Kane
Where do you find transcription of a call?
Agent Assist
Warranty info is only found on only what page?
Location
What 2 times are we able to give arrival windows for?
8 - 10 (first call) & 5-7pm
Military Discount
5%
ASAP is equivalent to what type of membership?
Gym