House Keeping
How Many Hangers go in each room?
6
What time is the standard late checkout time?
12pm
How many sellable rooms are in the building?
76
Most common guest complaint?
"Beds are uncomfortable."
When should the Maintenance Employee fix something that is broken at the hotel?
ASAP
When a guest room hasn't departed yet, it is called?
Due Out
When does the Front Desk attendant check out a guest?
When they leave. Or When Head Housekeeper confirms they're out.
Who is in charge of the kitchen?
The Great Suzy Q!
Most common guest compliments?
"Beds are amazing!"
Most common quick fixes Maintenance is? (Name only one.)
Toilet, Light bulb, Paint, Door not closing, or Sliding doors.
Give one example of guest room amenities.
Shampoo, Soap, Coffee.
What is the Latest Checkout without additional charge?
1pm
How many parking attendants do we have on our team?
NONE :)
Most regularly used items by our guests? (In the Room)
Bed, Tv, Toilet, Shower
Name one thing in the hotel the maintenance employee would have to repair.
Pool, Hot tub, Toilets, Faucets, Lights, Windows, Doors, Beds, Air Conditioners... (Various other things we appreciate him greatly for!)
Who has the greatest team of housekeepers in Central Texas?
WE DO! THANK YOU, LADIES!
What should all Front Desk personnel know in case of a guest injury or health emergency?
First Aid
How Many Ice Machines are in the building?
1 on each floor. or 3
When can a guest check in early?
When the rooms clean and verified.
On Saturdays and Sundays Maintenance is ____________.
"On Call"
Where should a Housekeeper begin dusting?
At the top of the furniture.
Give an example of an alarm the front desk Clerk might need to respond to.
Fire, Ambulance, Elevator
Near which staircase can you find local information?
North (next to the kitchen)
Who must guests request things through?
Front Desk Attendant
Who do we specifically rely on to fix our maintenance issues?
The Main Man Vencent