Business and Mission Statement
Mission Statement
What is To create the best insurance experience possible.
The ability to understand and share the feelings of another.
What is definition of Empathy?
You have 5 hours to do this.
What is the timeframe for answering customer's emails?
Four core values and guiding principals.
What is
FOCUS - Focus on customers and sweat the details.
HONOR - Honor our commitments, our communities and each other.
PASSION - Follow our passion, pursue our purpose and inspire those around us.
INTEGRITY - Act with integrity, respect, care and trust.
Paying attention to the words that a customer is saying.
What is active listening?
Program designed to reward team members in the claims department who has demonstrated a customer experience that has gone above and beyond expectations.
What is the Supernova?
Team Member Center
Where can you find our Mission Statement and Core Values?
Feeling bad or pity for another person vs acknowledging a person's feelings and imagining what it is like to be in the other person's shoes.
What is the Policyholder Center?