Shrinkwrap, Customer Specific Labels, SKU Labels, Displays, Inserts/Book Plates
What is Custom Processing?
100
Shipping point is saying 0503, and order will not drop into delivery.
Who is the Hot Title Manager?
100
Menu Path for Tax Docs requirements.
What is My Computer -> P drive -> Shared -> Tax Document?
100
The reason the credit card failed.
What is Authorization Block?
100
Time of day the Out of Office Notes should be reviewed for daily task/urgent matters.
What is the beginning of the day?
200
These delivery priorities indicate Custom Processing.
What is 09 & 14?
200
First point of contact for cancelling a delivery
Who is your Team’s Manager?
200
Tax document received and reviewed by the CSR gets sent here.
What is Tax Docs?
200
The maximum amount a credit card can be charged on one order.
What is $50,000?
200
A retail J1 account wants to return books after an author event, and they are non-returnable. This needs to be sent to the warehouse.
What is the Non-Returnable Account Request Form?
300
This SAP Transaction allows you to tool a prepack by taking a header ISBN and creating a work order based on the components within the bundle or display.
What is ZPPT?
300
Shipment weighing over 500 lbs was delivered to the incorrect location from a carrier mistake.
Who is Domestic Transportation?
300
Tax can be credited on an invoice going back this amount of time.
What is 3 months?
300
This action should not be completed when a credit card fails on an order.
What is delete the credit card from the order?
300
This type of credit is created when a chargeback is approved by CS Management or transportation charges need to be refunded.
What is an FI Credit?
400
An order cannot be completed inhouse, follow this procedure.
What is Outsourcing?
400
These people provide final approval to override to a higher discount for PRH Product.
Who are Chris Zimpleman & Julie Black?
400
Tax documents are approved for a basket account order and credit needs issued by this individual.
Who is the CSR?
400
Customer wants credit only for the damages/shortages on a prepaid order.
What is issue credit and leave the CC information/CS block on the memo?
400
Customer wants books to deliver ahead of the on-sale date.
What is the Author Appearance - Early Release/Rev Location procedure?
500
This procedure allows you to make necessary changes to a CP Order once a delivery has been created.
What is Cancelling a Custom Processing Order – Flow Chart?
500
Account has terms, but order status is showing not approved.
Who is the credit rep?
500
Tax documents are approved for an established account’s prepaid order and credit needs issued by this individual.
Who is the Credit Rep?
500
Customer wants credit & a reship for the damages/shortages on a prepaid order.
What is issue credit, remove the CC information/CS block, and reship without the CC info?
500
Order/title is pointing to EXT in SAP but it is not an outsourced custom processing order.