DEBIT CARDS
If Debit Card is a Hot card, Can we reactivate?
NO once card is Hot, Customer would need a replacement.
Customer calls in to reset PW because they are locked out of OLB. Can you reset PW?
Yes as long as CMS states we can.
Customer needs to make a transfer from Savings to Checking. Can we make this transfer?
YES as long as CMS states we can
If customer calls in for a permanent limit increase for Debit card can we change limit to the limit customer wants permantely?
NO We are only able to do temporary limit increase as per CMS.
Customer needs 2 step factor verification removed from their account. Are you able to remove?
NO send Service Event Unless it is A Banno account
Customer would like to make an external transfer to another Financial Institution. Can we apply this transfer?
NO Customer can set this external transfer through Bill pay as per CMS.
Customer calls in because card is lost. They need to turn Debit card off. Can we hot the card (turn it off)?
Yes as per CMS we can Hot the Debit Card
Customer's OLB account is Dormant. Can you tell customer?
Yes as per CMS account goes Dormant for inactivity.
Customer needs to pull funds from different Financial institution so their account will not be in the negative. Are we able to pull those funds?
NO customer will have to set that up with other Financial institution.
Customer needs CVV code on back of Debit card because it is faded. Can we provide?
NO we Never provide CVV
Customer wants you to enroll for OLB for them. Can you enroll for them?
NO customer has to enroll for OLB on their end.
Customer needs to set up recurring transfers to come out each month. Can we set those up?
NO we would send an Service Message to get that set up.
Customer would like their full debit card number because they misplaced and need to pay a bill. Can we provide number?
NO we are not to provide debit card number to customer.
Customer would like you to log into their account to make sure they set up Bill pay correctly. Can you assist by logging into their OLB account?
NO we can not access Customers OLB using their creditials.
Customer needs to verify that a recurring transfer is $100 to their checking from savings every week. Can we verify this information for them.
Yes unless CMS state otherwise.