AEP
WHEN IS AEP
WHAT IS..? Oct 15th to Dec 7th
WHAT DOES AEP STANDS FOR?
ANNUAL ENROLLMENT PERIOD
WILL PASSPORT BE AVAILABLE WITH UCARD FOR PPO AND HMO FOR PLAN YEAR 2024?
HMO and PPO are going to the National Network and will no longer have Passport as the members will have national access. (this can be found with a National Network logo on the member ID card).
WHEN CAN THE DENTAL RIDER PLAN BE ADDED TO EXISITING PLAN?
WHATIS..? 3-month time frame, or after AEP, and SEP
WHERE CAN WE FIND ANOC DETAILS FOR 2024
WHAT IS..? MAESTRO AND RSS.
WHEN CAN I START SPEAKING TO MEMBERS ABOUT THEIR 2024 PLANS?
WHEN IS....?
NOW!
Prior to 10/1/2023:
WHAT DOES SEP STANDS FOR?
WHAT IS....? SPECIAL ENROLLMENT PERIOD
WHEN DO WE START REPLACING THE 2024 UCARDS?
Advocates should not be ordering 2024 UCard replacements.
2024 Replacement UCards will be held until after 12/4 to allow the Annual Card process to complete and reach members
If they do not receive their 2024 UCard prior to 1/1, they can call us after for a replacement.
WHO SUPPORTS MEMBER ON THEIR DENTURE JOURNEY?
WHO IS...? UHC DENTAL ADVOCATES
Who can help tier one advocates provide end to end resolution?
What is RSS?
WHAT IS A MEMBER REQUEST 2024 MATERIALS SUCH AS FULL FORMULARIES AND PROVIDER/PHARMACY DIRECTORIES?
WHAT IS....?
WHAT IS PH PLAN AND WHO SUPPORT THIS GROUP?
WHAT IS..? "PEOPLES HEALTH" PEOPLES HEALTH WILL BE MIGRATING TO UHC SYSTEMS, THIS WAS COVERED IN THE AEP TRAINING "ALL M&R" WILL COVER AND ASSIST MEMBERS
WHAT IS THE UCARD?
UCard is a type of ID card that combines many benefits and rewards programs into one, making it easier for members to obtain the health services, prescriptions, and other health-related items they need.
WILL THE FLEX CARD BE AVAILABLE FOR 2024?
WHAT IS...? "NO" Flex card will expire at the end of the calendar year or upon plan termination of the plan
WHERE CAN WE FIND THE MOST RECENT CHANGES ON AEP?
WHAT IS...? KNOWLEDGE CENTRAL AND AEP TRAINING MATERIALS (LS)
WHERE CAN I LOCATE AEP RELATED JOB AIDS IN KNOWLEDGE CENTRAL?
WHAT IS...? All AEP related content is located in the Annual Enrollment Period folder (under the Browse dropdown).
WHAT IS TROOP?
WHAT IS...? TRUE OUT-OF-POCKET
THE AMOUNT YOU PAY OUT OF POCKET FOR MEDICARE PART D DRUGS COUNT TOWARDS YOU DRUG PLAN'S OUT OF POCKET THRESHOLD.
WHAT SYSTEM IS USED TO REVIEW THE REWARD AND OTC BALANCE ON THE UCARD?
WHAT IS..? PROGRAM SPONSOR PORTAL (PSP)
WHAT IS 'OFF-LABEL" MEDICATION?
"OFF-LABEL USE" IS ANY USE OF THE DRUG OTHER THAN THOSE INDICATED ON A DRUG'S LABEL APPROVED BY FDA (FOOD AND DRUG ADMINISTRATION)
WHERE CAN WE FIND DETAILS OF THE FLEX CARD FOR PLAN YEAR 2024?
WHAT IS...? JA "UnitedHealthcare UCard" FLEX CARD BENEFITS TAB
IF A MEMBER CALLS BEFORE 10.01.2023 AND NEED TO REVIEW CHANGES FOR THE 2024 PLAN YEAR, WHAT RESOURCES IS MAINLY USED FOR THIS INQUIRY?
WHAT IS...? ANOC INTENT
WHAT DOES "ANOC" STANDS FOR?
WHAT IS...? ANNUAL NOTICE OF CHANGE"
How long will it take after I earn rewards for them to be loaded onto my UCard?
HOW LONG DOES THE REWARD ESCALTION TAKE?
Rewards Escalations can take up to 10-14 business days to be resolved.
WHERE DO WE FIND DETAILS OF THE REWARDS TRANSACTION FOR MEMBERS?
WHAT IS..? rewards intent - and under rewards > rewards > reward card