✋🏽TALK TO THE HAND[BOOK] POLICY
NEW YEAR'S DAY, MEMORIAL DAY, JUNETEENTH, 4TH OF JULY, LABOR DAY, THANKSGIVING, CHRISTMAS
COMPANY ALLOTTED DAYS OFF
THIS IS THE REASON THE PRE-SHIFT EXISTS
THE PLAN OF ACTION BEFORE MEMBERS (KICKBOXERS) + OPPORTUNITIES ARRIVE. GOALS INCLUDE SALES, PREMIUM MEMBERSHIP UPGRADES, RETAIL (PRO-SHOP), BOOKING APPTS., PAST DUE CALLS
THIS PERSON CREATED THE GLOVE CLUB SYSTEM
ALTI DASILVEIRA
THE STUDIO SIGN UP PERCENTAGE FOR FDF
70% (80%)
THESE DO NOT COUNT AS NOTICE OF CANCELLATION
ANY CORRESPONDENCE VIA SOCIAL MEDIA, PHONE OR EMAIL
LEADER/ REGIONAL MANAGER/ ASST. VP/ VP/ CEO
CHAIN OF COMMAND
POST-SHIFT
SPEAK ON SUCCESSES+CHALLENGES POSED DURING SHIFT, IMPROVEMENTS ON COMMUNICATION AND FOLLOW-UP ON MEMBERS.
THE STAFF GOES ABOVE AND BEYOND TO PROVIDE THE BEST EXPERIENCE FOR THE KICKBOXERS
12/10 EXPERIENCE
THESE POSITIVELY IMPACT STUDIO BILLING
UNFREEZES, SIGN UPS, OPTING FOR PREMIUM MEMBERSHIP (UPGRADE)
THIS IS HOW TO BREAK/OPT OUT OF AN AGREEMENT
THEY MUST PROVIDE 30 DAY NOTICE IN STUDIO ALONG WITH OPT OUT FEE OF $195 (APPLICABLE)
PROVIDE 30 DAY NOTICE IN PAYCHEX AND THE CALENDAR PORTION OF THE APPOINTMENT BOOK TO BE CONSIDERED FOR THIS
VACATION POLICY
FDF BOOKING PROCEDURE
INQUIRY (FDF) INFO IN SALES LEAD TAB. ONCE BOOKED PLACED IN SCHEDULED MONTH TAB WITH ALL INFO AND BASIC INFO PLACED IN APPT BOOK.
IT TAKES THIS LONG TO MEET A PERSON IF STAFF ARE BEHIND THE DESK
3 SECOND RULE
THIS IS THE AMOUNT OF PAYMENTS BEFORE A PAST DUE IS PERMANENTLY ADDED TO NEGATIVE BILLING
2 (OR 2 MONTHS)
THIS IS WHEN THE STUDIO COLLECTS THE CLASS CANCELLATION FEE
THEY CANCEL WITHIN THE BOOKING WINDOW,DON'T SHOW, PAST 5 MINUTES OF START OF CLASS
THE LEGAL DEFINITION OF THIS IS REQUESTS FOR VERBAL, PHYSICAL CONDUCT OF A SEXUAL NATURE
SEXUAL HARASSMENT
LIST OF FIRST DATING PROCEDURE
HOW THEY FOUND OUT, OVER 18, WHY KICKBOXING, FITNESS GOALS, OVERVIEW OF CLASS, BOOK, BASIC DAY OF INTRO, MODIFICATION (INHALER) FB FRIENDS, SHOUT OUT ON FB, EMAIL INFO
THIS IS THE WAY STAFF ANSWER THE PHONE
THANK YOU FOR CALLING ATCK FITNESS (BLANK). THIS IS COACH (BLANK) SPEAKING. HOW CAN I MAKE YOUR DAY AMAZING!?!
THIS CREATES A NEGATIVE IMPACT TO BILLING
PAST DUES, CANCELLATION, FREEZES, OPTING FOR ANOTHER MEMBERSHIP (DOWNGRADE)
THIS IS HOW A KICKBOXER CAN FREEZE THEIR ACCOUNT
THEY MUST GIVE 30 DAY NOTICE TO FREEZE THE ACCOUNT FOR $30, UP TO 2 MONTHS AND IS ONLY APPLICABLE TO THE CCU
THIS SERVES AS A FORMAL ACCOUNT OF AN EMPLOYEES RESPONSIBILITIES WITHIN THE COMPANY
JOB DESCRIPTION
THIS IS THE RULE FOR 13-17 YEAR OLDS
13-15-PARENT MUST TAKE 1ST CLASS WITH CHILD. PARENT MUST FILL OUR AGREEMENT. PARENT MUST BE IN THE BUILDING EVERY TIME CHILD IS TAKING CLASS FOR MEDICAL EMERGENCY PURPOSES
16-17-PARENT MUST SIGN OFF ON PAPERWORK ON FIRST DAY BUT DOES NOT NEED TO BE IN BUILDING
THIS IS THE DATE THE COMPANY BECAME ATCK FITNESS
MARCH 15, 2020
AM NEWBIES:1
PM NEWBIES:0
FDF:1/0
NFD: 1/1
MORNING SIGN UP FDF
NFD TOOK CLASS AND SIGNED UP
THIS IS THE WAY TO CLEAN SLATE AN ACCOUNT
MEMBER HAS A BALANCE OVER $500 TO BE CONSIDERED FOR CLEAN SLATE AND THEY MUST PROVIDE 2 FORMS OF PAYMENT.