Onmo Basics

Who is Onmo?

100

True or False? 

We currently offer Debit Accounts to our customers.

FALSE. 

Debit Accounts are currently on Pause.

200

True or False?

Credit Card account holders can do bank transfers.

FALSE.

Only Debit Account holders can do bank transfers. 

300

What is the name of our Data Protection Officer?

Tony Gundersen

Dynamics

100

Another agent has indicated that the customer you're talking to has shown signs of vulnerability. 

What flag color will show in the account?

Purple or Violet.

200

What tab can you edit the customer's name, birthday, mobile number, and address?

Details

300

How can you search for a customer in CRM?

1. Contacts and filter 

2. Credit/Debit Card accounts and filter Mambu Credit Account ID

ID&V and CSA Flow

100

What happens if the customer provided the wrong address twice?

You stop the chat and transfer the account to Fraud. 

200

What will you need to get from the customer during enhanced verification?

OTP

300

Give all mandatory questions that needs to be asked every chat if the customer's account is not yet verified. 

Full name, DOB, Address including Postal Code

(Section 1)