Carrier Files
Import Date Also known as “carrier files sent” determines when updates are sent out.
True / False
False
If the situation allows an emergency update, what is the first step prior to submitting an Emergency Update for Kellog?
1. verify BW to confirm elections were made correctly
2. Advise in H&B team chat that an emergency update is needed and include the participants information
3. Verify timing for the processing of the latest event
4. copy the template provided to gather information to prepare and send a WO
Verify timing for the processing of the latest event
HRIS is a Human Resources Information System that maintains, manages, and process detailed employee information.
True / False
True
A kellogg participant calls in and states their pharmacy is not showing them active with insurance to cover their prescription, which will be the first step in order for the to call handling:
1. send message in H&B team chat to notify TL
2. if BW does show correct coverage and outside of the carried processing time, proceed to call the carrier
3. verify timing of the latest event and processing time frame
4. verify BW to confirm elections were made correctly
verify timing of the latest event and processing time frame
Export Date Also known as HRIS carrier files received, which means to bring a file from an external source into the administration system your company is using.
True / False
False
In an emergency update is necessary, what must be included in your log prior to sending request to appropriate review team in client services? select ALL that applies:
1. benefit that needs to be updated
2. name of individuals needing the emergency update
3. all options are required
4. called carrier to verify coverage
5. name of CSR that confirmed coverage status with the carrier
all options are required