Hospitality
What is hospitality
the friendly and generous reception and entertainment of guests, visitors, or strangers.
why do we communicate on the telephone
list two types of research
informal and formal
what starts with an e ends with an e and has a letter in between
an envelop
Give Examples of two Commercial businesses in Hospitality
hotels, restaurants, bars
who do we communicate with on the telephone?
where can you find information about the hospitality industry
libraries, videos, newspapers, brochures, industry person
I’m tall when I’m young, and I’m short when I’m old. What am I?
a candle
List Three Hospitality businesses
Industrial, Commercial and Institutional
The person answering the telephone is the ambassador for the business. true or false?
true
list 3 departments in the hospitality industry
There’s a one-story house in which everything is yellow. Yellow walls, yellow doors, yellow furniture. What color are the stairs?
There aren’t any—it’s a one-story house.
List at least 2 sectors in the hospitality industry
Accommodation, f&b, travel and tourism, meetings and events, Recreation and entertainment
First impressions matter. true or false
true
list 3 jobs in the food and beverage department
What can you keep after giving to someone?
a word
List 4 departments in hospitality
Food and Beverage, Front desk, Housekeeping, Maintenance, sales and marketing, human resources
list three things to state when answering the telephone.
state the business.
state the name of the person answering the call.
offer assistance.
thank the caller for calling.
I shave every day, but my beard stays the same. What am I?
a barber