Support Team
He is the Senior Director of Loss Prevention.
Who is Jim Connelly?
These are the four causes of Shrink.
What are Internal, External, Vendor, Operations?
The first store opened in 1982 in this location.
Where is Mechanicsburg, PA?
He is the HRBP for District 3.
Who is Joseph Hall?
These are the metrics an STL needs to hit to get a bonus.
What is contribution, Shrink, KPI, and Sales?
His favorite quotes are "Hope is not a good plan" and "if it looks like, smells like, tastes like (insert Holiday)".
Who is Scott Osborne?
MOS is processed and discarded on this day of the week.
What is every day?
The number of Ollie's stores located in Maryland.
What is 13?
Who you contact when you need help involving onboarding or help with MyOllies.
Who is the HRIS team?
This is your DTL's favorite sports team and they just won the AL East Championship.
Who are the Baltimore Orioles?
GOOOO O's!!!
This is the allotted time stores have to respond to a customer complaint.
What is 24 hours.
This is the number of days bank deposits are taken to the bank each week.
What is 7 days?
This Hall of Famer attended the GO in Towson, MD.
Who is Brooks Robinson?
You contact this team when you need help with job postings, or general questions around the ATS.
Who is the recruiting team?
This is the goal and program to ensure we are 100% compliant on all daily/weekly/etc. tasks associated with daily business.
What is 96% on Ops Center compliance?
The person who sends emails entitled, "2nd/3rd/4th Request".
Who is Dottie?
Who is your DLPM, Christina Lee?
What is our 500th store and 30th state?
This is the number of PTO hours a full time associate/manager is able to rollover to the next year.
What is 40 hours?
This is the process put in place to ensure stores are completing freight timely and efficiently.
What is FIT, or Free In Three?
This Executive VP and COO sends emails entitled "Semi-Deep Thoughts".
Who is Eric van der Valk?
This is the numbers of signatures required on a refund.
What is 3? Customer/Cashier/Witness
He was one of the 4 founding fathers of Ollie's Bargain Outlet.
Mark Butler
This training manager's husband played football for Penn State.
Who is Navia?
These are the 3 goals associated with our Ollie's Army Program.
What is 17% conversion, 90% email capture, and 60% postal capture?