Answer the call
When answering nonemergency telephone calls, remember to be professional and courteous because you are representing your __________.
What is your department?
A central location that takes all emergency calls and routes the call to the fire, emergency medical, or law enforcement dispatcher is a? _ _ _ _
PSAP public safety answering point.
Once an emergency has been reported, the information must be transmitted to _______ _____.
What is transmitted to responding units?
Which method of alerting fire department members of an emergency alerts the member by tone, light, and/or vibration and can be sent to specific frequencies?
What is Pagers?
Base Station radios are used in a ______ _____.
Radios used in fixed locations such as fire stations, telecommunications centers, training centers, or administrative offices.
A separate dispatch center operated by a fire department would be categorized as a(an): ESSTC
What is Emergency Service Specific Telecommunications Center.
Enhanced 9-1-1 systems provide dispatchers with information such as the caller's location, phone number and directions to the callers ______.
What is Location?
Which federal agency issues radio licenses to fire departments that operate radio equipment _ _ _ ?
What is Federal Communications Commission (FCC)?
Calls received at fire department facilities that range from requests for assistance to personal calls from family or friends are known as __________ calls.
What is nonemergency?
Emergency calls to a telecommunications center must be handled quickly in order to ensure the ______ of the community.
What is safety?
Which category of telecommunications systems is in a central location, takes all emergency calls, and then routes calls to appropriate dispatchers?
What is Public Safety Answering Point (PSAP)
Individuals who are trained to receive, process, and dispatch emergency calls are known as:
What is Telecommunicators?
The power of the transmitter and receiver and the height of the broadcast and receiving antennas determine the _________ a radio signal will travel.
What is distance?
At the station, if you cannot answer a caller's question, refer them to someone who can, then _____ ___ on the request.
What is Follow up?
Often referred to as dispatchers, the persons who are trained to answer emergency calls and obtain the correct information are:
What are telecommunicators?
Modern 9-1-1 systems capabilities now include ____ ______ and smartphone apps.
What is text messaging?
Answering the call ________ is a guideline for receiving nonemergency calls?
What is Promptly.
Remote areas or locations inside structures that cause the loss of cellular telephone service or radio signals are known as _______ zones.
What is dead Zone?
Which type of communications center equipment would be used for communications at an emergency scene?
What is a Two-way radio system?
What two most information should be gathered by a dispatcher ______ and ____ of people involved?
What is Number and Location?
What communication center equipment is used to receive calls from individuals with hearing impairments?
What is Teletype?
When receiving a call from someone who is angry or upset be pleasent and take the necessary ______.
What is information?
Everyone at an emergency scene should follow two basic communication rules: the sender should identify themselves in every transmission and the receiver should ________ the _____.
What is acknowledge the message.
What federal agency regulates all radio communication in the United States?
What is Federal Communications Commission (FCC)?
Once an emergency has been reported, the information must be _______ to responding units.
What is transmitted?