Wild Card
What is Security's Mission Statement?
What is Safety through Service
What items do Security Officers need when responding to a lock removal?
What are bolt cutters and lock cutoff form.
What should be the first thing an officer does when speaking to the patients nurse.
What is , Did they follow the Denture Protocol.
What is the process called for those who handles evidence.
What is the Chain of Custody.
Name one way to file a complaint.
What are: Open Door Policy, Human Resources, Ethics & Compliance Hotline
How long are personal phone calls allowed for?
What is 5 minutes.
Who must be present besides the requestor owning the lock.
Who is a Witness. "There name must be entered on the form as well in the notes of ECOMM."
What is an area most people forget to check.
What is the patients mouth.
What is the maximum time allowed before contacting the Fire Department during an Elevator Incident.
What is 15 minutes, The Supervisor or Senior Officer can delay the call if they feel extraction is close to being completed.
Double Points!!!
What are 4 facets of Customer Service
What are Fast, Friendly, Flexible, and Focused.
How many hours prior to your shift are you required to call if you are not arriving?
What is at least 4 hours.
Locks owned by the Medical Center must have approval of Who.
Who are Unit Manager or Director.
What is something nursing can look at to verify Dentures were brought with the patient.
What is the patient chart to see if they were documented.
What does AOC stand for?
What is Administrator On-Call
What will Officers on duty will maintain?
What is a neat, well-groomed appearance.
How many Tardies equal one attendance occurrence?
What are 3 tradies.
What can an Officer do if removal of a lock will cause extensive damage or the lock can not be removed.
What should an officer never do?
Tell the patient or family we will pay for the lost item.
How many minutes after the start of a shift are you considered Tardy?
What is 3 minutes.
Officers will not wear what unless outside.
What are hats, toboggans or other headgear when in uniform.
How many Officers are allowed to be off on any given day.
What are no more than 2 officers. This could be less based upon staffing.
What three things will be done if unintended damage occurs.
What is Notify Supervisor, Obtain Photos, and write a report.
If the patient or family asks about restitution, what should you tell them?
Restitution will be coordinated with Patient Experience and Risk Management. If they determine the Medical Center is liable for the loss.
DOUBLE POINTS!!!
What must personnel involved in dating, sexual or cohabitation relationship with another member of security do?
What is notify their Supervisor and complete the Medical Center Relationship Disclosure Form.
When conducting a search, who will nursing not search.
Who is Non-Patient/Visitors, Security will ask visitors for consent to be search. If no consent is given, visitor/visitors will be asked to leave. If they don't, trespass may be needed.