Operations
This action lets others know you've read Retail Communication posts
What is an emoji reaction?
This action is a good practice if an item is not selling
What is rotating or remerching?
What does ADS stand for?
Average Dollar per Sale
This event is crucial to be held every month for the development of sales associates
What is a touchbase?
Bombas, Allbirds, Known Supply, Athleta, TOMs are other companies with this certification
What is B Corp?
Within how many hours should one reply to their email(s)?
ideally 24 hours (48-72hours when you're off!)
What are 2 ways that you can merchandise a fixture when inventory is short?
fill with RS, double expose, different folds, faceouts, accessories
THIS includes making sure you have cool music, standards are on point, plants are watered, and store is cleaned
What is a vibe check?
This activity will help keep your team up to date with product knowledge
What is a fit session?
What does ESG stand for?
Environmental, social, governance
T/F: The closer should be the only one to fill out all sections of EOD
False! Get the whole team involved
Name 3 docs you use when executing merch tasks
Directive, Master placement doc, Visual Merchandising Standards , directive feedback form, Tee Bar Asset & Visual Direction
Suggesting THIS for travelers encourages them to shop without the restrictions of luggage space (which can increase conversion/UPT!)
What is Endless Aisle?
Asking for a call back number/name in order to call back at your first opportunity after a rush is an example of THIS
What is phone etiquette?
T/F: ML can recycle bulk tees from a company
True - reach out to Custom for more info
Name 2 daily planning resources or forms of communication that you can use to set your team up for success for the day
Hourly zone charts, chat ins, Retail Comm space, gchats, calendar, RSO
Store Front + Sales Floor Standards, Merch Directive Execution, and Submission Compliance are all metrics used to calculate the store's... what?
Visual Scorecard
Your store worked on THIS specific goal after the KPI Call in June
What is ... (your goal here)
The one page resource you'll need if you have tech issues
What is the Tech Decision Tree?
2.6 billion gallons
What is how many gallons of water we've saved using ReSpun cotton?
When should you prepare your team's hourly zone charts?
Daily, but ideally prepare weekly as an office task to prevent distraction!
This spreadsheet can be used for you to collaborate with other stores in your district to strategize re-merching
What is Category Reporting?
THIS practice can increase ADS by showing product previously unnoticed
What is swapping faceouts or mannequins?
Acknowledging wins, leading by example, framing corrections as "pro tip", and shoutouts in EOD/KPI emails
What is on the floor coaching and training?
According to our impact report, in 2021, our average NPS was 82, which puts us in THIS percentile compared to others in the retail industry.
What is the 100th percentile?