CTR
Withdrawal over CTR Transaction limit with non-member present during the transaction
What is we will need to file a CTR with the non-member information due to them being present at the time of the transaction. We will obtain the same information as a OFAC and CTR combined.
Where do we find the MIR form.
Ensures common understanding between self and member by asking clarifying questions. Ensures the product or service is in the members best interest, then reiterates the value and benefit for clarity.
WHAT IS UNDERSTANDING OBJECTIONS?
We prioritize our work, empower team members and invite impacted stakeholders to help lead changes so we can deliver fast, quality outcomes.
What is Speed and Focus?
Which Disney movie has had the most sequels?
What is Toy Story
Refusing Transactions
What is if the member and non-member is not willing to provide information for the CTR or OFAC we are unable to process the transaction.
Examples of a SAR? (name 2)
What is-
frequent cash deposits or withdrawals that are just below the CTR threshold of $10,000
Suspected kiting or ATM Fraud
Funds are frequently wired to foreign bank accounts
Has a sound understanding of Mountain America's products and services. Is able to present the right products confidently and accurately. Consistently finds ways to increase one's own knowledge.
What is MACUfy and Innovation?
What country has the highest life expectancy?
What is Hong Kong?
CTR TRANSACTION LIMIT?
What is 10000.01?
The website you use to file a SAR.
What is Verafin?
Teaches the member how to utilize products and services, and checks for understanding. Effectively summarizes what has been done. Ensures things are done correctly the first time, all products are functioning properly and all commitments are kept.
What is Product Demonstration & Quality Assurance?
We maintain trust through honesty and professionalism in all dealings with members and team members.
What is Honesty and Integrity?
Common CTR Errors
What is-
PO Box Used
Missing joint information for cash deposits
Incomplete Occupation
Missing SSN or ID information
Definition of Suspicious Activity Report - SAR
What is a report designed to track suspicious transaction or behaviors that may need to be reported to law enforcement?
Ensures common understanding between self and member by asking clarifying questions. Ensures the product or service is in the member's best interest, then reiterates the value and benefit for clarity.
What is Understanding Objections?
We set clear expections and honor our commitments.
What is Accountability?
What is acrophobia a fear of?
What is Heights?
Steps for Non Member cashing a cashier check for over $10000.
What is: Non Member, go to knowledge center fill out the OFAC form, go to CTR non member in knowledge center, fill out CTR form. Cash check in acct 25.
What is a form that needs to be filled out if there are any cashier checks wrote from a cash deposit for anywhere between $3000 - $10,000?
Makes great first impressions through greeting. Asks questions to get to know the member on a personal level and establishes a genuine connection. Builds trust through conversation and creates an atmosphere of vulnerability between self and member?
We have the courage to bring out the best in each other and are respectful and understanding when we surface productive conflict.
What is Bring Out The Best in Each Other?
Which planet in the Milky Way is the hottest?
What is Venus?