A
An admin writes in on March 9, 2022 asking "Where is my Feb 1-15 payout? I don't see it in my bank account." No Holds present and payment shows as paid in insight and HUB tool. which Cr will you send?
'Pay Success, Not yet Received' CR
What is the TAT for resolving SRE tasks assigned to you?
Which of the following is NOT true for bank document requirement review?
A voided check can be accepted as a stand alone document
Which tool is used to download remittances and verify the bank associated with the payment?
Payout Hub
When you see the hold below affecting a pending payment, which CR should be sent and hold is TINChecker Hold?
Send 'Donation - TinChecker Fail' CR
Which CR is sent to request the company letter to add a new admin?
'AC Admin Documentation' CR
Which CR is sent when payouts are pending, no previous holds show on the FE, and an admin is asking about how and when the payouts are sent?
'Charity Payout Info/Threshold' CR
Which section of the FIN tool should never be edited for DEV DON FEs?
Tax ID
After 10 business days since sending 'Pay Success, Not Yet Received' CR the payment still shows paid, but the admin says they haven't received it or they ask for a trace - what should you do?
Confirm payment is not sanctioned and escalate via MT103 template
When a user is asking about payout status and the Page Onboarding Info tool shows the following in the DAF Onboarding (2nd box) is complete onboarded , what are the next steps?
Pass to P4C - use the widget. When the widget is unavailable send the 'Pass to P4C' CR
Which tool can be used to confirm a charity's onboarding status?
Page Onboarding Info tool
In order to update the bank details in the FIN tool for a charity financial admin we require:
A valid bank statement dated within the past 6 months displaying the full bank account, bank name, and beneficiary name
During the non admin process, which CR is sent to the non admin once you have spawned a ticket to the current admin?
'Spawned - 48 Hour' CR
Which tools (other than FIN and Onboarding Page Info) are used to investigate payout issues such as paid not received, pending, or discrepancies?
Charity Report (NonProfit Downloader), Payout Hub, and Payout Status Insight
Once an application is submitted and an FE shows Pending Vetting which of the following is true?
Fundraisers can't be created after submission. Previous existing Fundraisers will be paid out to NFG (US) or PPGF UK)
Where can you check for active Master tasks?
[ACN] Global PayOuts Team Chat, Weekly Huddle Doc, Payouts Process Dashboard, [ACN] Payouts FYI Group
Which FE updates require PayCom task escalation when the company country shows EU/FBPIL country and the Payout account is under Pending vetting hold?
Admin Details, Owner Details and bank details
When ____________ hold and __________ hold show on US based DON FE, only company email and admin details ( add or remove admin ) can be edited in FIN tool.
Pending Vetting hold and PayCom Disabled hold
Which CR is sent when we see holds "Payment Rejected By Provider" or "Bank Credentials disabled" and no bank details are provided?
'DON - Payment Rejection Fill in' CR
In order to be considered eligible to register with Facebook a charity must:
Be settled in US or Europe, Hold 501(c)3 status and be registered with GuideStar for US Charities, FB page must be listed as a "Non-Profit Organization" or "Charity Organization"
True or False: When verifying admin status in the FIN tool, you can use only the user's name.
False
Which CR should be sent when you review the Page Onboarding Info tool and see they are pending onboarding with a PCR Job ID listed?
'PCR - User Wants to Contact PayCom' CR
Which CR is sent when a company name on file does not match the Beneficiary bank name on the bank statement/letter provided?
'DON - Update Beneficiary Name Must Match Company' CR
Which of following sentence(s) are true when reviewing an admin request for under threshold payments?
All FBPIL organisations must reach euro / pound 100.00 threshold to receive payouts while US has $0.00 threshold. Send the appropriate 'Balance Under Threshold' CR for Non US or US
Which tag should always be added when reassigning a PayCom task back to PayCom?
pending_review