Monday
In order for a program model to have a widespread and deep impact, what two things need to be true?
It has to be high-quality
It has to be replicable
How can you stay calm and show support to participants even as they're disrespecting or even threatening you?
Answers will vary.
When vetting potential resources for participants, what are three pieces of information you need?
Eligibility criteria (including any documentation required to prove eligibility)
Referral process
Description of services
What do you do if the walk-through metal detector goes off when a participant walks through it?
Where did Terri go on her most recent vacation?
Puerto Rico
How do we know that READI Chicago worked?
It was evaluated by researchers.
Before engaging in verbal intervention, you should always take a scan of the situation. What are some things you should think about and look for? (Name at least 3)
Anything/anyone nearby that could trigger the participant?
What's the best route for taking this participant to a private area?
Do I have a way to notify a teammate?
What's coming up on the day's schedule?
Do I have an exit route?
Before conducting the ACTES Intake, you should give the participants a gentle introduction. What are the three things you should include?
"I'm not going to share this info with anyone except the ACTES team."
"You can skip any question you don't want to answer."
What's an example of an emotionally unsafe situation at a transitional work site?
Doing community revitalization in an affluent, predominantly-white neighborhood.
How many kids does Jeffon have?
Three.
What are the four steps to effective feedback?
Positive
Identify
Connect
Then
If a participant refuses to give up their phone, what might they be feeling and how can you validate those feelings while still holding them accountable?
Unsafe or out of control
"I know it's uncomfortable to give up that life line, but our whole job is to keep you safe."
What are three things you can do to keep your team safe while they're in the field?
Research the are before anybody goes out
Work in teams
Have a schedule
List at least three things the crew supervisor can do to create an enjoyable and educational work experience.
Have a positive attitude
Set goals
Role model
Assign roles
Provide feedback
How long did Brett work at Shuman?
20 years.
What are the four steps to effective coaching?
Goal
Reality
Objective
Will
Participants need to feel ____ before they can form healthy _____________ with staff which they need in order to be open to learning new ______.
safe, relationships, skills
What are the four pieces of information you might include in your pitch to prospective participants?
Introduction
Opportunity
Money
Support
On the work experience safety assessment, what does a "moderate risk level" indicate?
There are safety risks which can be effectively mitigated with a safety plan so that crews may proceed to that work location so long as the plan is in effect.
What did Edward serve at the soup kitchen?
Outreach: mistrust
Support services: instability
CBI: trauma and street survival skills
Transitional jobs: lack of opportunity
What are the five steps in the CLOSE model?
Make sure everyone is back in control
Look back at what happened
Elicit an Objective from the participant
Spot the moment they could have done something different
Enable them to make a different choice by making a plan and providing support
How can you respond to a participant who says he doesn't see the value in the transitional job?
I know it can be
frustrating to feel like you’re ready
for more. This job is practice and a little bit
of a test to see if you can get through the day
each day and stay committed. All jobs, even your
dream job, involve certain things you won’t
want to do. Part of being successful is
being able to work through
that.
What are the five standing items on the Service Coordination Meeting agenda?
1.Follow-up
2.Safety Assessments
3.Urgent Participant Concerns
4.Participant Progress Review
5.Level Advancement
How many dollars in add-ons did TaMesha sneak into the contract at Jim's Dealership?
$17,000