Bloom Core Values
How many core values does Bloom have?
6
Identify the type of actions/categories leading to Red
Missing Self-Evaluation
No Documentation: 2 or more missing interactions
CSAT Below 50%
Leadership Attention Needed (i.e. FERPA violations, inappropriate behavior, etc.)
Multiple Red
Mentor Outreach
4 Things Outreach
It will bless your work life, and lead to positive performance and success in your job.
Honesty Always
Identify the type of actions/categories leading to Orange
No's in Self Evaluation: The Mentor answered No to one or more of the self-evaluation questions
Inaccuracy: At least 1 interaction contained inaccurate information
Missing Pieces of Documentation: At least 1 interaction not documented or KB articles not cited
CSAT Below 70%
Multiple Orange
Mentor Development Activities
Interaction Evaluation
PC - Course Retakes
What is Bloom's mission?
Our mission is to improve people's standards of living in emerging markets through remote work.
Identify the type of actions/categories leading to Yellow
No Methodology: At least 1 interaction contained no methodology when methodology should have been used
Professionalism: At least 1 interaction indicated a lack of professionalism
Templates Only: At least 1 or more documented interactions include an outreach template only. MSAs can train Mentors on how to contact students using a variety of methods.
Multiple Yellow
Desired Outreach Outcome
Increase next semester registration for PC101, PC102, PC103 and OD students
There will always be challenges or surprises that come up in work. When that happens, be proactive and be a part of suggesting solutions, not complaining or just sitting around — this will show your manager or team lead that you can be trusted and are committed to the job.
Be a Problem Solver
Identify the type of actions/categories leading to Green
Missing Methodology Components
Inaccuracy (KB Improvements Needed)
No Documentation (Portal Issues)
Low CSAT (Irrelevant Comments)
Multiple Green
Last day for mentors to submit MBS tickets
October 23