Lil Bit Of Everything
List One Source that Home Depot pulls Inventory From
Vendor, THD Warehouse & Store Inventory
Explain what STH means
Ship To Home - items are ordered online shipped to the customer through a carrier- parcel / Freight
What is Parcel Delivery
Customers order being shipped /delivered by Carriers like UPS, usually used for small items
The OEm will ship MA products to an MDO/3PL customer based on ?
The customer's location
When a customer requests a replacement for a major appliance who do we call ?
Vendor/ OEM/ Manufacturer
What is meant by Fulfillment methods
The way that we get the product to the Vendor
The customer places the order online and opts to have the item shipped to a local store. These Item are shipped from a Vendor/DFC
What is Freight Delivery
This carrier is a trucking company typically used for large/heavier items
How many flights of stairs does the delivery team go up ?
2 flights of stairs no higher than the 3rd floor unless there's a service elevator
What delivery method would be used if a customer purchased a countertop microwave
Parcel - shipped via UPS with a 7-10 days eta
What do we use to Localize
Zip Code/ Store Number
Explain What BODFS means
The customer places their order online and has the item shipped to a local store. Those items are typically available at the local store or from store inventory. Customers ship to their home or jobsite.
If the customer doesn't have a vehicle big enough to transport their items, What fulfillment method can we use?
BODFS
What does COI mean?
Certificate of Insurance
What Time-Frame does a customer have for reporting MA Damages
48 hours
Is Installation Available for a Wall Oven
This is a NO can do Install
Explain a BOPIS Order
Customer places their order online or items available in the local store/store inventory. The customer picks up this item from the customer service Desk, locker or curbside
The store has access to what types of vehicles for Delivery
Cars, Delivery Vans, Box Trucks & Flatbed Trucks
What is the standard delivery fee for MA orders
$59
When will our customers receive their 4 hour delivery time -frame
The day before delivery
What Option Do we have available on our website if the customer wanted their wall Oven installed
Installation Services
check if the service is available for their location
Which fulfillment method do we use if the customer doesn't want to pay for shipping?
Boss / Bopis
Whats the difference between threshold & Room Of Choice
Threshold takes the package within the first entrance ( garage Door, front door/ side gate etc. Room of choice takes the package to a room of the customers choosing within their home
When do you need an RGA number
When the customer signs for a MA delivery and we need the vendors permission to refund
What do you do if the customer needs a plumber for their MA Refrigerator
Installation/ Pro Services