Vocab 1
attention-getters; words designed to engage the reader
Hook
the value of doing things that create mutual admiration and respect
Goodwill
What is the golden rule to foster goodwill?
Treat the reader the same way you would want to be treated.
Text messages and emails should not be sent when you are angry but rather when...
you are able to respond logically
What is the subject of the sentence?
Hurricane Ida is considered one of the most destructive storms to hit Louisiana.
a positive statement to soften bad news
Buffer
a reader that receives correspondence outside an organization
External Audience
Effective communication should include?
goodwill, suitable tone, and appropriate humor
Which correspondence is sent within the company, and which is sent outside the company.
Memo (inside), Letter (outside)
Is this sentence a Fragment or Complete Sentence?
Since she fell at the park.
Fragment
an organizational chart that list information or names in alphabetical order
Hierarchical Order
a reader that receives information inside an organization
When should humor be used in correspondence?
to create goodwill, to connect to uncooperative audiences, to dissolve difficult situations
What should formal correspondences NOT include?
contractions, clichés, personal commentary, abbreviations, simple sentences
What is the verb of the sentence?
Hurricane Ida is considered one of the most destructive storms to hit Louisiana.
is considered
style that aligns the return address, dateline, and closing at the left margin
Block Letter Style
personal stories or people’s statements that a concept, product, or service worked for them
Testimonials
What could the writer do to ensure their message is clear and easy to understand?
Ask a friend or colleague to read the message and provide appropriate feedback
What are the 4 parts of a memo heading?
TO, FROM, DATE, SUBJECT
Is this sentence a Fragment or Complete Sentence?
Where should I get the answers from?
Complete
style that aligns the dateline and closing at the horizontal center of the page while all other parts are left-aligned
Modified Block Letter Style
What is the definition of Netiquette?
cyberspace good manners and etiquette
What type(s) of correspondence is more commonly sent inside and outside the writer’s organization
emails/text messages
overuse, no writer input, ineffective communication
Is this sentence a Fragment or Complete Sentence?
And it was finished just like that.
Fragment