Troubleshooting
What is the name of the tools we use to TS in account 360
customer360
What button do we use to save the case during the call
What would be an unstated need for a customer that says they are paying to much per month
still on gen 4 or old data plan, no e-check on file, promotions in service changes
What are the 4 residential plans ?
Which country are you visiting if you are in the Taj Mahal?
India
what is the 24.1.1 state code
FAP
What part of the case needs to change to close the case
status
Customer is complaing that they have trouble hearing anyone when calling out when they are at home what could we offer
VOIP
What are the speeds for a 15 GB plan
15/3
What year was the movie Titanic released?
1997
What are the three ways to get the customer to the lui
scc.com, 192.168.0.1, and through the hughes website
what section do we need to fill out to get a truckroll child case to pop up
recommended next steps
Customer calls in to make a payment what should we let them know about right away
the ways to pay the bill with out calling in website, app, IVR
How much a month is the premium express repair
12.99
David Bowie starred in which 1980s cult classic?
labryinth
can you name 6 services the VDS works with
Netflix, Disney+, YouTube, Facebook,HBO Prime Video, Fox, Paramount+, Hulu, Discovery+
What are the two types of dispatches
de intall, repair
customer is struggling working from home what is one thing we could offer if available ?
Fusion
How much is it to dispatch a tech with express repair in the first 30 days
$99
Who has had the most songs in the billboard top 10
drake
What is the name of the Graph/tool that will show SQF over time
SHP
Recap, case number, CSAT. brand hughes
Customer is having trouble going through data to fast
new plan. explanation of how resolution works, bonus zone, unwanted devices on the network
What are the speeds for the fusion 200 plan
50/3
How many time zones are there in Russia?
11