Call it Crucial
What are the 3 elements of a crucial conversation?
Opinions vary, stakes are high and emotions run strong
What makes management hard?
People
What is employee centric management?
Applying the management approach that works best for each employee; meeting them where they're at
Which form of communication is honest, direct, self-enhancing, expressive, self-confident and empathetic?
Assertive
What is a 360 Feedback?
Feedback from direct reports, supervisor and peers on management/leadership behaviors
What are the 3 levels of a crucial conversation?
Content, Pattern and Relationship
What's the relationship between stress and management?
Stress can degrade our management capacities
Name 2 alternative management styles
Autocratic, Laissez-faire, Democratic
What are the 4 skills of EQ?
self awareness, self management, social awareness, relationship management
What are the different sources of data a manager has at their disposal about employees?
observations, performance reviews, performance metrics, peer feedback, etc.
Why do people often lose their motive in a crucial conversation?
Because of the stories they tell themselves
The absence of fear in a management relationship is known as?
Psychological safety
What tool did you complete for H.W. that's helpful with employee centric management?
Creating an employee baseline
Share one feedback strategy discussed that you can use to give tough feedback
ABC (Agree, Build, Compare), SBI (Situation, Behavior, Impact), Employee Mental Health Toolkit
What can knowing an employee's strengths, growth areas and last L&D opportunity help you with?
Learning and Development plan
What should you ask yourself before having a crucial conversation?
What do I really want?
Share one key takeaway from the course
Various
Explain how information from the employee baseline can be used
Various
What tends to happen with manager's EQ as they climb the org chart and why?
EQ can decrease. Various reasons why
What are the data collection skills of EQ?
Self awareness and social awareness
What is the 1st thing to degenerate in a crucial conversation?
Explain the 3 different types of management relationships.
Direct, Indirect and Informal
What can the info of work stress + communication style + signs of stress help you with
Communication strategy
Share what your next step might be after this training course.
Various
How can a manager best use the information from his/her 360 evaluation results?
Various?