QSPT & +1 SERVICE
QSPT STANDS FOR
WHAT IS QUALITY, SERVICE, PROFITABILITY & TEAM?
3 COMPARTMENT SINK SET UP
WHAT IS WASH, RINSE, SANITIZE?
NAME THE 5 CLEANING TOOLS FOR THE HOUSEKEEPING CART
WHAT IS BROOM, VACUUM, TACKY ROLLER, SWIFTER AND HIGH DUSTER?
ALL TEAM MEMBERS SHOULD MEET UNDER DRURY SIGN.
WHAT IS IN THE CASE OF A FIRE?
EVERY GUEST SHOULD SHOW THIS TO CHECK IN
WHAT IS I.D. AND METHOD OF PAYMENT?
GOING ABOVE AND BEYOND GUEST EXPECTATIONS
WHAT IS +1 SERVICE?
7 DAYS
WHAT IS THE HOLDING TIME IN THE COOLER FOR PREPARED FOODS?
A MAJOR VIOLATION IN OUR GUEST ADJOINING ROOMS
WHAT IS LEAVING THE DOORS OPEN OR UNLOCKED IN BETWEEN?
SPRINKLER EMERGENCY SHUT OFF VALVES ARE LOCATED HERE.
WHAT IS IN THE STAIRWELL ON THE FLOOR THAT THE SPRINKLERS ARE GOING OFF ON?
GREETING EACH GUEST SHOULD REQUIRE THIS
WHAT IS A SMILE AND DIRECT EYE CONTACT?
TEAM MEMBERS CAN INCREASE PROFITABILITY WITH THESE 2 PRACTICES
WHAT IS REWARDS SIGN UPS AND SALES LEADS?
TEMPERATURE DANGER ZONE
WHAT IS 40-140 DEGREES
THE PHRASE HOUSEKEEPER, MANAGER OR MAINTENANCE PERSON MUST USE TO ENTER A GUEST ROOM AND THE # OF KNOCKS.
WHAT IS ANNOUNCE HOUSEKEEPING, MAINTENANCE OR GSA AND 3 KNOCKS?
#1 THING A TEAM MEMBER CAN NOT DO FOR A GUEST IN THE ENTIRE HOTEL.
WHAT IS OPEN A ROOM DOOR?
DAILY GOAL FOR DRURY REWARDS SIGN UPS
WHAT IS 25%?
THE MOST IMPORTANT PART OF SERVICE
WHAT IS A SMILE?
FIFO STANDS FOR
WHAT IS FIRST IN FIRST OUT?
CORRECT TEMP OF A GUEST ROOM.
WHAT IS 74 DEGREES?
IN CASE OF SEVERE WEATHER (HURRICANE OR TORNADO) WE SHOULD MEET WHERE
WHAT IS THE MEETING ROOM
IF THE FIRE ALARM IS ACTIVATED BY A PULL STATION, YOU SHOULD DO THIS TO SILENCE IT.
SILENCE ALARM AT THE PANEL AND RESET PULL STATION WITH THE KEY.
THE MOST IMPORTANT PART OF QSPT
WHAT IS TEAM?
BARTENDERS MUST CHECK ID OF ANYONE THAT LOOKS
WHAT IS 30 YEARS OLD OR YOUNGER?
PROPER WAY TO REPORT A MAINTENANCE ISSUE.
WHAT IS REPORT IT TO A SUPERVISOR TO BE ENTERED INTO MAINTENANCE REQUEST?
DOORS TO GUEST ROOMS, SECURED AREAS AND EXITS SHOULD NEVER BE
WHAT IS PROPPED OPEN?
ENTER OR FIND A CREDIT CARD AUTHORIZATION FORM HERE. / THE PROCEDURE IS.
WHAT IS CANARY? WHAT IS LOG IN USING DRURY.BIZ, FIND CANARY APP, LOOK UNDER SUBMITTED FORMS?