Derm/ENT/Urology
The use of pizza bribery, huddle board reminders, and leadership rounding lead to what great response rate.
What is a 79% response rate?
Name two polar opposite clinical departments.
Eye Care and Podiatry. :)
Reminders, rounding, and ensuring that the survey is anonymous lead to this response rate.
What is a 53% response rate.
Leadership rounding, emails, and huddles in an attempt to get as much staff feedback as possible led to this response rate.
What is a 61% response rate?
What is the formation of the Pod 2 Unit Council?
Contributing factors of unreasonable job stress, lack of confidence in senior leadership, and an overall feeling of not seeing or knowing our senior leaders.
What are the areas of greatest opportunity?
Quarterly team building exercises were an idea to help build _______ within the Eye Care team.
Collaboration
The two consistent areas of focus amongst these departments from the 2023 voice survey.
What is KPI Index and Senior Leadership.
Job stress, Well-being, and Empowerment were all items that fell under this category for Cardio & WHC.
What are the areas of focus for these departments?
Asking Wes and Steve, as Senior Leaders, to provide a monthly update to our specialty teams. Update planned to address important issues and information sharing relevant to our teams.
What is a response to lower scores around Senior Leadership presence?
A combination of:
-Minimal specialty trained staff able to seamlessly cover shortages
-A focus on WHPUOS and productivity which appear unfavorable to staffing levels.
What was the feedback from teams about their job stress level and lack of trust with senior leadership?
Regular 1:1's, Well-being check-in's, and dropping off groceries when a staff member is sick with Covid might contribute to this.
80% favorable Supervision Index
The description of recognition was not soley defined by increase in pay and pizza parties. Time, commitment and daily focus were identified.
What are obstacles to providing good feedback.
Staffing issues, Communication, Team atmosphere, and Pay for Performance incentives were items that came from this.
What is the feedback received from staff after viewing Voice Survey results?
A coach once drew stick figures and used a power point presentation to explain FTE distribution to this AC team member, while discussing worked hours per unit of service.
Who is Steve Brewer.
A retention project focusing on floats taking a deeper dive into the work of 5-ish specialties rather than 15+.
Analyzing the work of our nurses for senior leadership, including volumes for in-basket, calls, surgery scheduling, HLD, and nurse only procedures.
Exploring opportunities for APP's in our practices so that specialists can focus on higher acuity patients.
What are the initiatives designed to improve trust and visibility with senior leadership and combat job stress within our teams?
The organization's health care and wellness benefits programs meets our staffs needs.
Something to celebrate
Strategies to improve on the areas of focus, specifically the decreased scores for the KPI index of employee recognition for doing a good job.
A Cardiology specific Sharepoint page for staff and leadership to update and an outside of work staff outing to improve team atmosphere for WHC came from this.
What is the Cardio/WHC Voice Survey Action Plan?
Based off of feedback from staff about continued open positions, Pod 2 explored additional job profiles like CNA and MOA, which has recently become a regional initiative. Feedback was also gathered from the Float Team about job satisfaction and concentrating on training to a small group of specialty departments rather than all 20-ish departments.
What are strategies to combat short staffing and turnover rates?
Picture Camp Randall playing Jump Around and our staff high fiving about excellent collaboration with team members, fully applying their skills to daily work, and a leader who shows concern for their wellbeing
What are the areas our teams are celebrating?
Alternating the staff member who leads the daily huddle helps with _____.
Feeling empowered to voice ideas and opinions, even when different from others.
The teams shouts for joy as everyone is treated with respect regardless of their job and the direct supervisor/manger is receptive to ideas and opinions and has concern for my overall well-being!
What are the areas our team is celebrating. whoo-hoo
Receiving appropriate feedback, Healthy Work/Life balance, and Growth/Development opportunities are items that fell under this category for us.
What are the areas our teams are celebrating?
A member of our AC Team, sometimes seen riding a motorcycle to work and wearing scrubs and cowboy boots.
Who is NOT STEVE BREWER!