Professionalism
What is a reaction of a patient when the worker complains of there job?
Loss of confidence
The increase in medical specialization and equipment has led to?
The need to fully develop their teamwork skills
When someone is rude, how should be your reaction?
ask what might be causing them to be rude
Is it important to participate in CEU's
Yes
You are considered _____________ when you complete your task on time.
Dependable
Why should you dress conservative in the workplace?
It increases patient confidence
What would you do 1st if you did not know how request an off day?
look in the employee handbook
Best way to deal with a problem?
Learn as much as you can from the problem
Should you sign in when attending you CEU classes?
yes
If you listen attentively when others are speaking you are a _______________________
Good communicator
What are continuing education units?
credits earned to add to professional knowlegde
What measures may avoid bad breath?
Practice good dental hygiene
What is the meaning of professional distance?
Caring for patients without becoming to friendly
Is the internet a reliable resource for healthcare workers?
True
Treating someone polite with a smile make you __________ and _______________.
Courteous and considerate
How would you describe professionalism?
Do your best to provide high quality service
Why should you avoid perfume?
Allergic reactions (asthmatics)
Describe lifelong learning.
All purposeful learning activities
Why should you wear closed -toe shoes?
Provide for safety and personal protection
Ethical behavior is being _________________ at all times
Being honest
Observing and asking questions are examples of self-directed learning.
True
What is the common length of class to earn 1 CEU.
50-60minutes
Who determines what CEU's you will need?
The certifying organization (NHA)
What models good Health
eating healthy and excising
Sets and works toward professional goals takes a lot of _______________.
MOTIVATION
Why should you only wear simple jewelry?
Jewelry provides a place for germs to grow.
Why should your hair be tied back?
Your hair can catch in equipment or get pulled
When emergencies arise, remain ________
CALM
When you work well with other cultures, you are excepting their ______________
Differences
When you except new assignments and are willing to make changes, you are considered to be _________
Flexible