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What services did the client hire us for if there is TO's involved
Tax Prep
What is a service team chat used for?
Ask questions, report certain situation.
What does RO stand for
Revenue Officer
How do we send FQ?
(You'll show us how)
What supporting documents we usually need for resolution apart of the FQ?
Bank Statements and POI (3 months)
What do we do if case says past due or Suspended?
We send the name and the case # to Billing chat. We also leave notes on the Task and Service
What do we do when a case status is in yellow and says Adserv?
How do you task somebody on logics
What emails to the client when we do a welcome call?
POA rejection and Welcome email
What does CNC stand for and what does it does?
Currently not Collectible. the IRS wont take any money from you
Give 2 examples on where to look what are we're working on with the client.
Billing
Tasks
In few words, what are the CDP and 911 forms used for?
What is a Compliance Call?
Agent contacts the IRS or State to know what the client owes, how much they owe and order transcripts, specific tax year, full balance, client is going through audit, missing tax returns,sfr,csed, and if RO is assigned on the case
What is OIC and what does it stands for?
An offer in compromise allows you to settle your tax debt for less than the full amount you owe. It may be a legitimate option if you can't pay your full tax liability or doing so creates a financial hardship. The IRS considers your unique set of facts and circumstances
Offer In Compromise
What does CAFTP stand for?
California Franchise Tax Board
What is the percentage that a wage garnishment can take from your income
25%
What is a PPIA (Partial Pay Installment Agreement) /?
Partial Payment Installment Agreement (PPIA) is a monthly payment plan option for taxpayers who have a tax balance but are unable to full pay the balance within the remaining time the IRS has to collect, called the Collection Statute Expiration Date
When do we need a Profit & Loss statement?
When we ask the client for POI and they are selfemployement as income
How do we know with which agency are we working on?
POA
What does POA stand for?
Power of Attorney
Name of employer, Hr payroll dept. fax #, next pay date, cutoff pay date, FQ, Proof of income and 3 recent bank statements for all accounts
How does a TP qualify for FTPA (First Time Penalty Abatement)
You may qualify for First Time Abate for a penalty if you have been and are currently tax compliant. H
What happens if TP has an outstanding balance with IRS and they are due to receive a refund on the last TR?
refund will be applied to Outstanding balance
Apart of the Task notes where else you need to put your notes, sms and email?
(Show us where)
What you shouldn't you do if you see a FA analysis from the EA on the notes?