Foundations
The CX Mission
What is to deliver world-class service at scale
The four verifiers
SSN, DOB, Email on File, First and Last name
What does DCF stand for?
Debit Card Funding
True or False: Customers that chat in are considered verified.
True
What is Tyler's daughter's name?
Freya
2014
True or False: Robinhood supports joint accounts
False
What is the limit on DCF Deposits per day?
$1,000
What tab contains the "Fetch KYC Deep link" in MO?
General
Where did Aaron complete an extended walk? Hint, he was international.
Spain
Help Center and RH Learn
What does DNDBW mean?
Do Not Do Business With
How many days does a typical ACH Transfer take?
5 business days
What do we use to review ID's submitted? (2 answers possible)
What is Tyler's Music Producer Name?
T-Dirty on the Beat
Robinhood's most important company value
Safety First
Bank or Debit Card
What does a reversal cause within an account?
An instant deposit restriction
If a customer fails verification, what is the Challenge Question we ask?
The last four digits of a linked bank account
What animal is Gunner's favorite to use for metaphors and analogies?
Ducks
The entity our unlicensed work falls under
RHF - Robinhood Financial
True or False: We support international residences to open accounts.
False
What are our two fraud detection systems regarding ACH movement?
Risk Check and Revelio
What MO Tab do we use to check a customer's logins?
Security
What is Gunner's favorite type of shoe? (2 answers possible)
Crocs or Croots