Responsibilities
What does an online travel agent do?
These are websites, on which guests can book themselves.
What does it mean to Overstay?
To extant your stay at a hotel beyond the original date of check-out on their reservation.
What is upsellinng?
A sales technique
What is the ocean in the world?
Pacific Ocean
What does "Hakuna Matata" mean?
No worries
What are 3 skills for a Front Office Manager?
Computer Literacy C
Communication, writing skills
Empathy
Problem-solving skills
Flexibility
Remain calm under pressure
Multitasking Skills
What is a Stayover?
A guestroom that is staying occupied for at least one more night. The guest is not expected to check out.
How do hotels use upsellling?
to invite the guest spend more by buying an upgraded version of the product.
What is the highest mountain?
Mount Everest
Which disney princess sings "Once Upon a Dream" ?
Aurora/ Sleeping Beauty
What is a property management system?
The property management system, or short PMS, is the computer system that allows a hotel to manage capabilities of the front office.
What are 2 duties of the front office?
Forecast using rooms calculations
Perform service recovery
Manage labor
Serve as a liaison to the housekeeping and slaes departments
What is the name of the segment of the financial industry that governs the use of all electronic forms of payment?
the payment card industry
What is the longest river in the world?
Nile
What are the names of Cinderella's stepsisters?
Anastasia and Drizella
Who generates the reservation numbers?
the central reservation office (CRO)
For what does hotels use forecasting?
to anticipate future business performance based on the arrivals and departures
When does the agent presents an offer to the guest to upgrade/ upsell?
During the check-in
What is the Capital of France?
Paris
What was the first Disney Movie?
Snow White and the Seven Dwarfs
What do you call the technical platform that connects travel agents to airline reservation systems, car rentals, and hotels?
the global distribution system
What are at least three things in the forecast formula? Do you add or subtract them?
- Number of Out-of-Order Rooms
- Number of Room Stayovers
- Number of Room Reservation
+ Number of Room Reservation * No-Show Percentage
+ Number of Room Understays
- Number of Rooms Overstays
What is key control?
The efforts made to secure access and distribution of keys in the hotel.
How many countries are in the world?
195 countries
When was disney founded?
october 16, 1923