Rivet
What should I select when I want to change something in the client's account, such as mailing address?
Modify Client Information
Where in VRI S can you mark a unit lost?
Edit Unit
What do you select to assigned a ticket to yourself?
Takeover
What is the Vender Site for a Belle + ?
Freeus
What do you want to check when you select View Patient History in the Telehealth Portal ?
All the equipment readings
Where should I add client's hidden Key Information
Site Warning
Transfer to HSRrep
Can you re-open a closed ticket?
Yes
What's the Vender site for VRB?
KORE
What is bucket account?
A bucket account is where the unit lives in per inventory
What is the color and Text/Type of a Side Note?
Red and Bold/12
Unit Serial #
What do you have to select to add you notes to a ticket and close it at the same time?
Reply & Close
What do you have to select when you deactivate a Mobile Help SIM after you already selected the SIM?
Dealer Cancellation
What's the interpreter's number ?
833-230-6976
What do you have to select after you added the note and selected the internal communication Type?
In Progress
Where can you enable/disabled fall?
Systems
Where can you find the H2H tickets assigned to you?
Assigned to you
What do you have to select at the top of the screen where Anelto is showing the drop-down box?
LITE
What's the other name we use for SIM in some of the Vendor sites?
What should you select when you want to rearrange the order of a client's call list
Move up or Move Down
What's is the name of the Box where you can edit the caller ID?
Cell/ MAC
What do you have to select to open a ticket?
New ticket
What should you never select when deactivating a KORE SIM?
Suspend or Terminate
What are the standard Lockbox codes?
0911 and 7688