Company
Procedures
Orders
VOCABULARY
RIDDLES
100

Private natural gas line along with the associated facilities downstream of the meter, that are owned by the landowner.

What is a farm tap

100

Bridget called in sick at 130AM on Tuesday for her Wednesday first shift, Jonathan declined to hold over. Who is eligible to work and in what order?

In order, Sam and Carly

100

What are the steps to issue a MISC Meter order?

Issued order>Meter Orders>Misc Meter Order click apply>select gas service click apply>Normal Completion>Misc meter order attribute apply>remarks click ok

100

A female who rules her family is the. . . 

What is matriarch

100

What can you put in a bucket to make it weigh less?

A hole

200

What utility services Hager Shores and what region is it located in?

What is MGU Benton Harbor

200

Locate received at 230AM for Monroe area on Saturday night and clears Tuesday at 1030AM. What is your next step?

Send email to Monroe office staff to have locate worked during normal business hours.

200

What are the times of completion methods and what is the function of each.

Normal Completion: Same day orders

Appointment: Scheduled time with customer

Complete now w/o dispatch: Allows the order to be completed immediately.  No field action is needed.

Do Not Dispatch: Order does not route to CAD and will remain pending on the account.  Usually for office use only

200

To make or work out a plan; devise

What is contrive

200

What is the longest word in the dictionary?

Smiles (because there is a mile between each 's')

300

Name the Albert Lea techs and the area they cover?

Pederson/Tatge - New Richland, Freeborn, Wells, Alden, Twin Lakes, Conger, Emmons-Dan all these plus Albert Lea

McGowan and Weitzel - Ellendale, Blooming Prairie , Owatonna, Oakland, Hollandale, Hayward, Genva, Clarks Grove, Glenville-Darik all these plus Albert Lea.

300

Gas control calls and they have a low temp alarm.  It's 430AM on a Sunday.

Call on call supervisor, no answer run call out for supervisor

Bonus: Supervisor declines to send someone out - what do you do?

300

Customer called stating the furnace has beem running for the last 3 days and it’s getting hot in the house.  What type of order should be issued if any and how should it be issued?

Run away appliances. Gas trouble orders>other gas trouble click apply>select gas service click apply>other click apply>remarks click ok

300

Bearing especially as expressive of attitude

What is Mien

300

What occurs once in a minute, twice in a moment, and never in 1,000 years?

The letter "m.

400

Where can I find the ert device number

Highlight gas meter>view device search overview>related devices

400

You receive a hit service in warroad after hours.  How are you running the callout

Out of Baudette/Warroad

400

What type of order does a tech need if they are on a meter rdg and confirmed the meter isn't sending rdgs.

What is a ERT exchange

400

Sarcasm used to ridicule or scorn can be in the form of humor or bitter

What satire

400

Four cars come to a four-way stop, each coming from a different direction. They can’t decide who got there first, so they all go forward at the same time. All 4 cars go, but none crash into each other. How is this possible?

They all made right-hand turns.

500

Name each region>work centers>supervisor> Extra 50 points if you can name 2 techs

CE: Rosemount Jennifer M. Service Choice, Shawn W. Ops

Pine City: Travis Southward

SE: Rochester/Kassan: Daryl Hemann, Rochester Ops Darrel Leonard, Caledonia/Chatfield: Andrew Dohrman

NW: Sheldon Peterson

NE: Jeffery Tykward

SW: Josh Lowe and Robert Bass

MGU

ALSC: Rebecca Pearson, BHSC: Time Rice, GHSC: Todd Subka, CWSC: Amanda Houtz, MNMO: Alex Germain

500

Danger to life and property

Beyond investigator's capabilities

Free air CGI 20% LEL (1.0 % greater)

More than one structure

Fire or Explosion

What is a code 1


Bonus: What steps are you as the dispatcher taking?

500

At 630P on Saturday a customer calls because they have no heat.  With an account balance of $522.46.  What type of order are you issuing? Extra Bonus: Can this be a same day order

What is a TM furnace repair

Bonus: No, unless customer enrolls in Service Choice and pays balance in full


500

The state of emotionally aroused or worked up

What is fervor

500

Forward, I am heavy; backward, I am not. What am I?

A ton

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