AHT
Found to be under 400-450 preferably
What is department average
What is ACP errors
Information to send to customers via email
What is Email Helpful Hints
Main Actor in Santa 1, 2, & 3.
Who is Tim Allen
While polite and engaging, this type of conversation is typically time consuming
What is small talk
Typically used when you want to check the recent meeting discussions.
What is Team Topics
Customer enrolled autopay with bank account information (account/routing nmbr)
What is My Spectrum Account.
Who is Max
Typically ending with a question, this tactic is found to be especially helpful in keeping the customers on track with conversation
What is Move Forward/ARM
What is Disney+
DOUBLE JEOPARDY
How to make a payment for free
What is without a agent
Boy left in Home Alone?
Who is Kevin McCallister
DOUBLE JEOPARDY
Knowing when and to whom to transfer the call to.
What is Scope of Support
What is RDOF
Used to update Service & Billing notifications
What is Contact Preferences
Buddy in "Elf" favorite pasta
What is Spaghetti
When stuck on speculation, its best to do this.
Focus on the facts.
To find the overview of our new streaming device
What is Xumo
Questions to ask when troubleshooting or having value conversation
Color of ornament Charlie Brown put on his Christmas tree
What is Red