Deposits
What are the three options to make deposits outside of the bank?
Mobile Deposit, Anytime Deposits, Remote Deposit Capture
What is positive pay?
fraud prevention service used to verify all items on a business account prior to posting
Which account is considered our premium business checking account?
Business Elite
What are the different types of overdraft protection?
Discretionary OD Coverage
Ready Reserve credit line
Transfer from another account
Which personal checking account looks at a clients full relationship when determining if a fee is assessed?
Everywhere Premium
What is the monthly price for Remote Deposit Capture?
$35
What are the two types of ACH services?
ACH Collections - drafting other accounts
ACH Payments - sending to other accounts
What are the balance requirements for our most basic business checking account? & what account is that?
Business Essentials
$1000 minimum daily balance
OR
$2000 average collected balance
At what rate do customers earn rewards on our consumer credit card?
1 point per dollar spent
What are the requirements for our most basic personal checking account to be fee free?
$600 Minimum Daily Balance
$1200 Average Collected Balance
Receive a direct deposit of any amount during the statement cycle
What is the initial mobile deposit limit for a Business Elite customer?
$10,000
What service allows a business to process credit card payments in person or on their website?
Merchant Services through BASYS
Which account do businesses earn a credit based on their balance to offset their monthly fees?
Commercial Analysis
Personal customers may qualify for a special account type if they have a specific type of loan or business account with us. What is this called?
First @ Work Bundles
What is the standard point of sell limit on a personal debit card?
$3000 per day
What is the proper endorsement for a check deposited to a business account?
full name of the business
What services allow customers to remit payment through their online banking?
Bill Pay, ACH, Wire
How would a new business enroll in online banking?
Business Online Enrollment form signed and uploaded to OnBase
How do you know what fees we charge a customer for different activities and services?
Schedule of Fees
Do any accounts provide premium ATM access?
Everywhere Premium - no First Bank transaction fees at out of network ATMs
What is the cut off time on RDC for same day credit?
6pm
How do you submit a referral for treasury services?
On the infonet + follow up with an email to Treasury Rep
What is the standard point of sell limit on a business debit card?
$5000 per day
How long until a temporary password for online banking expires?
24 hours
Which personal accounts come with free or discounted checks?
Everywhere Premium & Senior Checking