Overview
What is a task called that you are assigned to but are not the claim owner or COL owner on the claim?
Performer Tasks
What does the red triangle signify on the Inventory page?
Severity of Uninhabitable
What claims fall into the QFC Category?
Claims that are opened or re-opened and do not have a QFC file note
What is the 1 task that displays on the calendar for every Fire Segment?
Calendar task
What is the purpose of the Claim 360?
to provide users a holistic view of their pending priority work by claim
Where can you find in-page contextual help on the Overview screen?
Bell Icon
How is the Inventory first prioritized?
By claim severity from uninhabitable to none
What claims fall into the Investigation Lifecycle phase?
Open/reopened claims that have an active ECS coverage alert and/or do not have an open COL
If you see an appointment on your calendar you are most likely in which Fire segment?
Proximity or Deployed
Where can you find the date recorded for a claim?
In the claim widget
How often does the team overview page automatically refresh?
One time per day between 4-5am CST
What is the last reviewed date in CHIP?
The date the CO, COL owner or ACH with an open assignment last accessed the claim 360 in CHIP
What claims are included in the Scoping Phase?
Open/Reopened claims with all of the open causes of loss do not have an indemnity payment
How can you access the claim 360 from the calendar?
by clicking on a highlighted entry on the calendar and in the pop-up window- click on the claim number
Where can you see the policy type that was enforce for the clam?
Policy Widget
What performer task field allows you to access the claim in ECS
Task category
What is the Manager Last Reviewed date in CLIP?
The last time the team manager or section manager aligned to the claim accessed the CLIP 360
What claims fall into the Resolution phase?
Open/Reopened claims where all of the open causes of loss do not have a final indemnity payment
What segments can elect to display their OOO time on their Calendars?
BCFR, HCCS, Contents
How can you access a claim in ECS from the Claim 360?
Claim number, task category, Request Review, Appointment
What are the CHIP Task Categories that can be expanded?
New Mail & Clam Activity
What tasks are displayed on the Inventory Page?
All tasks that are expired or due today
What claims are in the other lifecycle phase?
Open/Reopened claims with all of the COL have a final payment or are CWP'd but the claim or COL assignment is open.
How far back in the past can you see your calendar tasks?
2 years from current date
Where does the claim 360 pull litigation information from?
Litigation Details