Caught in the ART!
A.R.T. stands for:
Acknowledge
Rapport/Relationship
Thank you
These behaviors apply to everyone! Patients, peers, and anyone you come into contact with while representing Brooks.
These actions trigger a survey to be sent?
1. Discharge note is completed
2. A case has been open for 6-months
3. A case auto-locks at 60 days of inactivity
You don't have to be Picasso to be recognized as one of these at Brooks.
A.R.T.ist
This cardiovascular surgeon is the founder of Brooks Rehabilitation.
Dr. Brooks Brown
The Callahan clinic lead the outpatient division with over 200 of these in 2022.
Google Reviews
This happens if a person is nominated but doesn't get selected as A.R.T.ist of the month.
They nominee is emailed their nomination and the manager is CC'd.
These questions are counted towards clinician's individual score.
Discipline specific questions.
Ex. A PT or PTA's scores only take into considerations the PT sections questions.
This type of recognition can be spotted in the ocean, in the sky, and it can even be found in Hollywood.
STAR card
Through this community health initiative, Brooks Rehabilitation is able to bring sport and recreation to people who may not otherwise have these activities available to them.
Adaptive sports
Did you know what there are virtual options?
Yoga, Socials, Music, etc.
We launched this 2022 initiative to help improve our Likelihood to Recommend score.
Welcome text that goes out before eval.
"Thank you for choosing Brooks Rehabilitation for your outpatient therapy.It is important to us that you have a very good experience and that you receive care that you would recommend to your family and friends.We love to hear from you! We invite you to provide any feedback you may have to your care team or the experience team at 904-345-6610 or email outpatientexperience@brooksrehab.org."
When someone is selected as A.R.T.ist of the month they receive:
A.R.T.ist of the month certificate
A.R.T.ist of the month pin
20 STAR points on PeopleAreEverything platform
This is the order by which we disseminate a survey.
Email>
SMS>
Snail Mail
This recognition opportunity happens once per quarter and could buy an outpatient employee a Starbucks Gift card or a Nose Trimmer 1000.
The quarterly raffle.
Brooks was founded in this year.
1970.
*Fun fact: Brooks has had 4 names
Cathedral Rehabilitation, Memorial Rehab, Genesis Rehab, Brooks Rehab
The experience team took this snacktastic initiative to every clinic in 2022.
The Trail Mix Trail.
This was the average number of nominations per month for A.R.T.ist in OP in 2022.
--
These questions were updated or added to the survey in 2022.
Comment questions.
Eval only survey question.
This type of recognition shares similar namehood with the 1997 hit by the band Blur.
What is the Weekly Woo-hoo.
Brooks expanded it's outpatient clinics to the Daytona area in ----, to Orlando area in ----, and the Tampa area in ----.
2016,
This inbox was created in 2022 to help us follow-up on surveys that were exactly VERY GOOD.
The Outpatient Experience inbox