Your Roles
What is your role regarding advocacy?
It is to speak up for the people when they can't speak up for themselves.
Help people have a voice. Most importantly, teach the people to speak for themselves.
We DO NOT hold or administer this
What is medication?
(this includes over the counter)
If you answered a call with a participant and you're on speaker phone, what should you say?
Let the caller know that they are on speaker phone and that the person you support is with you.
This helps maintain confidentiality and is a common courtesy.
You may receive a coverage text in the morning indicating you're covering a different participant. You may have meetings and trainings in the afternoon.
Be available between these hours.
What is 7:00am and 5:00pm ?
Where can you find out when your timecard is due or dates to department meetings?
What is SharePoint calendar?
This person is mandated by law to report abuse, neglect and/or exploitation.
What is a mandated reporter?
This is you!
If there is evidence or suspicion of abuse, neglect and/or exploitation, contact PD/RC first. Together we will file the report.
What are the boundaries each person should follow when supporting?
No borrowing or loaning money between you and the person you support.
Relationships, outside of work, between participants and staff are not allowed. Participants and staff will contact each other about program related topics only.
Do not take participant to your home or to meet your family.
DO NOT help participant setup/open bank account, app, etc…
Should you take personal calls while serving?
Employees are requested to keep all personal phone calls to a minimum. Friends and relatives should be discouraged from calling during working hours unless there is an emergency.
If a response is required to a text message you receive (from PD, RC, AA, or other ETS), please respond as promptly as possible, though it is understood when you are supporting that the participant comes first.
You are modeling for the participant.
When receiving a coverage message or text in the morning, you should respond no later than this time.
What is 7:15 AM ?
Reminder will be send as a courtesy but THIS PERSON is responsible to ensure the timecard is accurate and complete on time.
Who is ETS?
As an ETS, you are a teacher, trainer and mentor for the people you support.
In your role as an ETS, what do you do to enhance the life of the person and develop a program that is right for them?
1) Being person-centered: Know the person's hopes, dreams, likes and dislikes. Do not assume, ask the person.
2) Sites: Develop activities based on their dreams, skills, interests and overall goals.
3) Facilitate inclusion and relationships building: Go beyond "greeting", having a valued role in the community, skills to make friends and not a paid buddy.
Between you and the person you support, this should not exceed $5 for special occasions.
What is gift?
What should you do when participants can't make it to their scheduled shift?
Contact PD/TF
Call and inform the site. This helps to keep and maintain a good relationship with the site. Treat the volunteer site as if it is a paid worksite.
You need to follow this when the Program Director provided it to you.
Arrive and leave at the time indicated on it. If you're covering, adjust it as best as you can to accommodate participant's schedule, breaks, departmental or agency trainings.
What is staff schedule?
These meetings are mandatory.
What are department meeting and CRP/2nd meeting?
It's hard to schedule CRP/2nd meetings....let's us know asap if there's a conflict. It takes 20 minutes to schedule a meeting for each team.
Why is documentation required and important?
By accurately recording enough important details and events helps to ensure quality services are provided, and identify changes in the participant’s condition or circumstances that would warrant an adjustment to the plan.
Poor case notes cause confusion and potential lack of services to the participant.
Staff is responsible to do this daily.
What is our policy regarding Social Media?
Refrain from "friending" participants
DO NOT post pictures of participants, even if the person gives you consent.
Publishing photos of individuals on your personal pages is prohibited
Why is good communication with your team and the participant's circle of support is important?
Ensure cohesion in participant's services.
Maintain professionalism. We are representatives of InAlliance and want to behave in a professional manner at all times.
Participant has this each day that staff need to follow
Any adjustments to this, such as going home early for any reasons; staff must get permission from PD.
Temporary and permanent changes to this must be approved by TF.
any permanent changes to it must be approved by PD.
What is participant schedule?
If you arrive late or drop off late, make sure to edit this to the correct times and write the reason in the note section.
What is the Service Log?
As an ETS, you are a teacher, trainer and mentor for the people you support. When in the community, what are the things you do day to day to help the person learn?
1) Teach vocational skills: How to do the task (systematic method)
2) Develop teaching strategies: Look for ways to support them in learning (model, adaptations, accommodations, visual aids, etc...)
3) Teach life, communication and coping skills: The person needs to learn cultural norms, what to do when upset, how to communicate needs rather than having a behavior.
Why is it important not to provide reward or incentive outside of an agreed upon plan?
It sets up expectations on the participant’s part that each staff will do this and is a boundary issue.
It is the agency's policy to not use our own money to buy for the participant (limited special occasion gift is different)
What are the ways you can maintain confidentiality when supporting?
Do not discuss any personnel actions regarding another staff or participants. They are prohibited.
Discussions about other participants within earshot of participants is prohibited.
(This includes sharing participant's diagnoses, etc..)
Any changes to your schedule must be communicated and approved by this person.
Who is Program Director (Liz)?
Complete this daily and it must match your timecard.
This should reflect when you're clock in/out, taking breaks, lunch, when you serve participant and track the activities and sites for claimed mileage.
What is Audit Trail?