Talking Points
This behavior will help you understand the customer's needs and add relevant value to their service
What is discovering needs?
Just $15 will get you advanced security with this Xfinity leased product
What is the xFi Gateway?
Customers began receiving notifications about rate event on this day
What is November 18th?
The new speed tier introduced in 2022
What is Gigabit x2?
Gigabit internet only at everyday pricing
What is $112?
Instead of apologizing or devaluing the rate adjustment, you should instead leverage this quality behavior
What is Own it?
This product remains $25 which is an amazing value since it includes tech upgrade, advanced security on the go, and an Xfinity Gateway
What is xFi Complete?
The day most customers new rates went into effect on their bills
What is December 18th?
Eligible customers with xFi Complete now receive this
What are increased upload speeds?
The cost of additional entertainment boxes for internet customers that has not changed this year
What is $5?
This Fee is what we pay to a number of broadcasters to continue to carry their stations
What is the Broadcast TV Fee?
An average increase of $4.86 is due to this charge associated with TV
What is the Broadcast TV Fee?
Some customers effected by this event in 2022 saw their rate increase on January 18th
What is Hurricane Ian?
Introduced the lowest price ever for Unlimited data with 5G included for customers with multiple lines
What is multi line unlimited for $30/line with Xfinity Mobile?
The cost of the internet speed recommended for up to eight devices online at a time, for streaming, sharing and downloading HD TV shows and movies
What is $92 Fast internet?
An itemized charge based on our costs of providing regional sports networks (like The Big Ten Network and Fox Sports Southeast) that we carry on our cable systems in each area
What is the Regional Sports Network Fee?
These leased products are now $10 each
What are TV Boxes and DTAs?
Two methods customers were informed about the rate event
What is on their monthly statement and in MyAccount?
A new feature introduced to xFi Complete customers for their mobile devices
What is Advanced Security on the go?
Choice TV Select with a TV box will have this new rate
What is 47.50?
Focusing on this S4X behavior would be to share or suggest they visit xfinity.com/pricechange
Making it Effortless
An average increase of $1.01 was seen by customers who are charged this fee:
What is the Regional Sports Network Fee?
A raffle for points through February 21st
What is the Rate Event Rockstar Incentive?
The multi-year network transition project that introduced Gigabit x2 in some areas
What is Project Genesis?
The cost of Legacy Digital Starter
What is $68.45?