Hospice 101
We Can't Do It Without Our Clinical Team
It's All About The Sale
Name That
TOH Sales & Marketing Team Member
Three Oaks - It's More Than Just A Tree
100

Life expectancy of someone eligible for hospice.

What is 6 months or less?

100

This important document enables you to collect medical information about a patient.

What is a facesheet?

100

This is used to record our sales calls and related activities.

What is QuickBase?

100

This marketing team member likes long walks with their dog.

Who is Walker Coffman?

100

This is the predominant color in all advertising/printing materials at TOH.

What is the color green?

200

Routine, Continuous Care, Respite, and General Inpatient

What are the four levels of hospice care?

200

We always need this to admit a patient to hospice.

What is an informed consent?

200

The type of probe we use when uncovering a need where we are looking for a yes/no answer.

What is a closed probe?

200

This team member loves Mardi Gras and LSU football.

Who is Kevin Plessala?

200

This portal is the place to find everything you need, both clinically and for sales.

What is the Tree House?

300

When presenting hospice's core services this one does not belong - Nursing, Counseling Services, Exercise, or Social Services.

What is Exercise?

300

This is used by our nurses to chart the progress or decline of our patients on service.

What is Consolo?

300

This Medicare-based electronic tool allows us to see who has billed for hospice services.

What is Trella?

300

This well-traveled team member went to THE Ohio State University.

Who is Jackie St. John?

300

This motto guides (or These Values guide) everything we do at Three Oaks Hospice.

What is Listen, Care, and Serve?

400

This clinician is needed on-site to have a GIP contract in a skilled nursing facility.

What is a 24-hour RN?

400

The discipline that is not part of the Interdisciplinary Team (IDT) - Social Worker, Nurse, Butler, or Chaplain.

Who is the Butler?

400

This technique is used to tie up the sale after meeting with a referral source.

What is the Closing or Closing Statement?

400

Which team member had a summer adventure in Paris and Amsterdam?

Who is Adrian Aguilar?

400

This day is celebrated every year as an important day in the history of our company.

What is May 24th?

500

DAILY DOUBLE

This is the length of the benefit period when a face-to-face is needed.

What is prior to two 90-day benefit periods and every 60 days subsequent periods?

500

With a GIP patient, this is when the discharge planning should be started.

What is upon admission?

500

DAILY DOUBLE

This is what "STM" stands for when discussing weekly 1:1 STM calls.

What is Success Target Measurement?

500

Which team member loves all things Disney and quite often can be heard singing Disney tunes throughout the office?

Who is Corrie Santana?

500

According to your Elevate training, this is why we use the oak tree as our symbol.

What is signifying growth, strength, and endurance?

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